H&M Group
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Retail Sales Associate at H&M responsible for providing the best customer experience, maintaining the sales floor, processing transactions, and promoting loyalty programs. Must be passionate about customer service, able to multitask, and work in a fast-paced environment. Ability to lift heavy items, stand for long periods, and work flexible hours required.
Department Supervisor responsible for supporting Sales and Profit goals by delivering the Best Customer Experience, managing store operations, leading a team, ensuring H&M standards are met, and executing changes to increase customer satisfaction and sales. Directly reports to Department Manager or Store Manager with dotted line to Sales Advisor(s).
Department Manager at H&M responsible for supporting sales and profit goals, ensuring best customer experience, developing team members, and following legal requirements and company standards. Reports to Store Manager and oversees Department Supervisor and Sales Advisor. Manages recruitment, training, performance evaluation, and communication within the team. Ensures store operations, customer service standards, and safety guidelines are met. Maintains overall store responsibility in the absence of Store Manager.