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In this critical role, you will manage a multi-partner, fully outsourced, channel-focused customer support operation. Responsibilities include orchestration and oversight of the performance of a large-scale operational function, supporting the activities and functions of specialized customer support agents. Strategic liaison across diverse departments to drive performance results through data-driven operational excellence and quality improvement.
Consumer Protection Compliance Program Manager at Block to oversee systems, processes, and controls for compliance with U.S. laws, rules, and regulations surrounding consumer protection, engage with stakeholders, analyze regulatory changes, provide guidance on compliance policies, and support resolution of identified issues.
Looking for a Global Head of Design for Square's Banking and Risk teams. Responsible for leading a team of Product and Content Designers, driving strategy and vision for Banking + Risk, and contributing to the improvement of Design disciplines at Square. Requires 15+ years of design experience and 6+ years of managing design teams.
The Customer Success Operations Lead is responsible for managing and leading a global multi-partner operation to ensure exceptional operational results that delight customers. This role involves evaluating partner performance, identifying trends, and driving continuous improvement through data analysis and best practices. The position also requires cross-functional collaboration with internal teams to achieve targeted results and build a strong CS operations team.
As a Senior Data Scientist at Square Banking, you will be responsible for shaping and executing strategies to expand credit eligibility, enhance loan profit, and improve the banking user experience on a global scale. Responsibilities include partnering with cross-functional teams, leading A/B testing, and designing business metrics for success.
Conduct advanced research and modeling to solve strategic HR challenges, improve employee experience, design and execute research studies, develop employee surveys, analyze survey data, apply network analysis methods, create psychometric assessments, implement data-driven strategies, provide research insights to executives, analyze large datasets, and stay up-to-date with trends in people analytics.
Looking for a Principal Content Designer to join the Trust team at a dynamic ecosystem, developing unique financial products. Responsibilities include crafting clear and compelling narratives, developing UX and content strategy, and collaborating with cross-functional teams. Ideal candidate should have 10+ years of experience in Content Design, UX writing, or product content strategy.
As an Operations Technical Program Manager at Square, you will be responsible for ensuring the smooth and efficient running of the Customer Success organization globally. This role involves working cross-functionally to align teams, create technical product requirements, manage roadmaps, and develop mitigation strategies for execution risks.
Senior Software Engineer (iOS) position at Bitkey within the Proto team. Responsible for developing a self-custody Bitcoin wallet and working on cross-platform mobile applications. Must have 5+ years of experience in Swift, Kotlin, or Rust, and experience with API design and global product development.
Contribute to building innovative financial products and infrastructure, collaborate with cross-functional teams, lead technical discussions, and work on a transformative project from 0 to 1.
Senior Software Engineer responsible for building scalable and highly available systems for Square's Orders platform. Tech lead on the Orders Core team, designing and developing API solutions for first and third-party developers. Collaborate with engineers and PMs to launch and maintain features. Mentor team members and foster a positive team culture.
Product Manager role in the Business Identities team at Square, responsible for onboarding sellers, managing identities, and driving platform product strategy. Lead the product direction, partner with engineering manager, and deliver a reliable and scalable identity management experience for sellers.
Square is looking for an Engineering Manager for the iOS Checkout team. The role involves coaching and guiding iOS engineers to develop new checkout capabilities across the Square ecosystem. The manager will collaborate closely with product and design teams to drive product success and influence engineering and product strategies.
Seeking an exceptional paralegal to partner closely on all corporate governance matters. Responsible for coordinating and preparing for board meetings, managing corporate records, and facilitating various corporate projects. Must have at least 6 years of experience with attention to detail and project management skills.
Lead and drive insource-outsource initiatives, contract negotiations, and improvement of BPO and Professional Services programs. Develop and implement category strategies, support strategic planning, and manage supplier relations globally. Model teamwork, collaboration, and uphold company values.
Join Square's Risk organization as a Credit Risk Specialist to manage credit risk for sellers processing on Square. Conduct reviews, assess credit risk, and contribute to key initiatives. Ideal for finance professionals with a passion for Square's mission.
As the Product Lead for the Identity team, you will own the core features of customer identity verification from the user experience to the platform infrastructure. You will be responsible for the team's vision, strategy, roadmap prioritization, and customer and business impact and will drive high impact initiatives from inception through execution.
Lead a team of software engineers in driving improvements to TIDAL's artist platform, set the technical direction of the team, and mentor the team to ensure it is thriving.
As a Social Media Manager at Block's Creative Studio, you will be responsible for building and managing social media content, collaborating with teams to develop creative campaigns, and maintaining a flexible content calendar. You will work towards promoting Block's purpose of economic empowerment through engaging and impactful content, while ensuring messaging alignment and monitoring analytics.
Experiment with state-of-the-art algorithms to improve knowledge retrieval and search efficiency, develop NLP and Gen AI models to enhance customer support effectiveness, collaborate with teams to drive impactful solutions, and monitor model performance.
