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Toast
We power successful restaurants.
Boston, MA

VP Product, Enterprise at Toast (Greater Boston Area, MA)

| Greater Boston Area
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Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

As the leader of our Enterprise products, you will be a key member of the product leadership team, responsible for crafting the product vision and strategy while scaling a critical growth engine of our business.  You’re a proven product executive experienced in building world-class teams, developing innovative products, and working with large customers to deliver solutions at scale. You’re deeply knowledgeable about how to build and deliver a SaaS product for a large enterprise, and equally skilled at participating in executive-level conversations about tradeoffs, business impact and ROI.  You’ve led highly commercial software products used by growing and demanding customers with multiple stakeholders. You’re a natural coach and mentor, passionate about developing the next generation of product leaders.  You have deep empathy for customers and a desire to solve their most critical problems around customer engagement, retention and growth.  As a key member of our product leadership team, you will help us continually improve our team culture, operating practices, strategy and delivery frameworks, and career development programs.  

Restaurants are one of the foundational pillars of the economy, employing 10% of the workforce.  A sizable portion of these restaurants represent the most iconic brands in the world, along with thousands of others that aspire to achieve such status.  These restaurant icons are looking to Toast to help them deliver a modern, innovative experience for guests amid a complex technology and economic landscape.  Come and join us to empower hundreds of thousands of restaurants to delight their guests, do what they love, and thrive. 

About this roll*: (Responsibilities)

As a VP of Product for Enterprise Products, you will:

  • Collaborate with senior leaders and executives across Toast to clearly define and articulate the product vision and desired functionality, scalability, and success metrics for our Enterprise and Mid-Market customers
  • Manage a team of seasoned product leaders with a large and growing set of surface area and products
  • Influence and oversee, and be accountable for all Enterprise product delivery across the R&D organization (including teams that won’t directly report to you)
  • Creatively overcome challenges to deliver value for large customers in a scalable way that unlocks future growth opportunities
  • Become the evangelist for our Enterprise team, including the creation of future product vision and strategy with product roadmaps, and report out to a variety of stakeholders and senior leadership on metrics and adoption
  • Ability to manage multiple projects and fulfill product requests while meeting tight deadlines
  • Ability to thrive in a fast-paced, collaborative, agile environment, while also leading process improvement efforts

Do you have the right ingredients*? (Requirements)

  • 10+ years of product management experience (including 3+ years of executive leadership experience) 
  • Specific experience leading and building SaaS/Software products for large Enterprises with deal sizes above $1M
  • Experience with enterprise sales and partnering with key prospects/customers to articulate vision and collaborate on solutions
  • Experience partnering with internal solutions teams, partners, and contractors to creatively deliver on product commitments 
  • A track record of success (and enjoyment) in managing managers, and in building and leading high performing product management teams and developing exceptional talent
  • Entrepreneurial spirit in building new products and services 
  • Knowledge of restaurant and hospitality industry is a plus

Our Spread of Total Rewards

  • Unlimited Vacation
  • Sabbatical opportunity after five years
  • Professional Development Reimbursement Program
  • Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
  • Various peer and company recognition programs 
  • 401(k) and matching
  • Medical, Dental, & Vision Coverage
  • Mental Health Benefits
  • Subsidized backup childcare


*Bread puns encouraged but not required


We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected]

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Where we are

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularjsLibraries
    • ES6Libraries
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What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

An Insider's view of Toast

How would you describe the company’s work-life balance?

Toast is a pretty special place to work. I really enjoy the collaborative and supportive work culture. Toast goes out of its way to take care of employees through additional days off to flexible hours to peer groups and training.

Brad

Senior Engineering Manager

How do you collaborate with other teams in the company?

Being a part of the R&D team, I collaborate closely with cross-functional partners like Product, Design, Quality and Documentation to ensure alignment across the team and ultimately execution. Since joining Toast, I have been stretched both technically and non-technically, grown my career and become a stronger engineer and a more effective leader.

Eden

Manager, Software Engineering

How has your career grown since starting at the company?

I began as an Implementation Engineer, moved into instructional design, and now I am in my dream role as a Product Manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What unique initiatives do you have that encourage innovation?

I love our bi-annual company-wide Hackathons! The mission is to provide all Toasters with the opportunity to innovate on Toast’s products, processes, & culture while fostering new connections between teams and people. I absolutely love seeing Toasters come together; the energy, enthusiasm, & passion for making Toast better is incredibly inspiring!

Jane

Senior Director of Product Management

How does the company support your career growth?

When Toast hires you, they immediately invest in you and give you every bit of support to ensure you are not only successful but in the best position for growth. Aside from the great support resources, Toast has a team of some of the smartest people in tech that I've been able to learn from.

Royce

Senior District Sales Manager

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