Vice President, Client Success at Panorama Education

| Greater Boston Area
Sorry, this job was removed at 7:05 a.m. (EST) on Saturday, October 31, 2020
Find out who's hiring in Boston.
See all Product jobs in Boston
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

About Panorama: 

Panorama Education is a fast-growing technology startup focused on radically improving education. With research-backed surveys and an industry-leading technology platform, Panorama helps school systems gather important stakeholder feedback and act on data to improve student outcomes. Today, we support more than 10 million students and 1,500 school districts across 49 states, including Boston, New York City, Dallas, Seattle, Tulsa, San Francisco, and Washington DC.

Panorama helps educators monitor how students are doing across academics, attendance, behavior, and then coordinate action to support each child. Panorama also collects data that is key to each child’s success in school and life, such as social-emotional skills, safety, sense of belonging, teacher-student relationships, and family engagement. Panorama has raised $45 million from Emerson Collective, YCombinator, Spark Capital, Owl Ventures, Uncork, and others.

A central part of Panorama’s impact and growth to date has been our extraordinary Client Success team. Our focus on stellar service, support, and strategic advising has resulted in clients who are outspoken fans of Panorama -- something that has set us apart in education. Our Client Success team has a strong track record of helping schools adopt our product in a manner that significantly improves outcomes for students.

Responsibilities:

  • Lead, engage, and develop a Client Success team of 40-60+ people, responsible for the post-sale client experience including implementation/data integration, service delivery, engagement, and impact
  • Prioritize Diversity, Equity and Inclusion in systems, processes, culture, and team-building
  • Set short-term and long-term strategy for the Client Success team
  • Set and achieve ambitious goals around client engagement, impact, and cost of delivery
  • Drive high employee engagement and retention
  • Improve operating processes and efficiency, in support of scalable and repeatable execution
  • Grow, empower, and develop the Client Success Management Team to solve problems, prioritize Diversity, Equity and Inclusion, and support and grow members of their teams
  • Help drive high renewal rates through effective Client Success practices, in close collaboration with the Account Management team.
  • Build highly effective cross-functional partnerships with teams across Panorama, including Sales, Marketing, Finance, Product, Engineering, and People
  • Serve on Panorama’s Leadership Team and contribute to company-wide strategy, execution, and leadership
  • Foster a team culture of collaboration and inclusion, one that values improving outcomes for students and love for our clients
  • Design systems and talent processes to recruit, onboard, and support the professional development of the Client Success team

Looking for:

  • Experience leading Client Success organizations, or education organizations, or both
  • Experience advancing diversity, equity, and inclusion, and leading teams that center DEI
  • Ability to set and iterate vision, strategy, and goals in a fast-paced, rapidly changing environment
  • Ability to foster a strong, positive team culture that centers inclusion and collaboration
  • Experienced people manager (experience managing managers is a bonus but not required)
  • Demonstrated track record of continuously improving systems and processes
  • Client-centric, with drive to continue to learn more about clients, the challenges they face, and how Panorama can help serve them
  • Passionate about education and improving outcomes for students
  • Experience using data to understand performance, track progress and solve problems
  • Ability to lead teams through change
  • Experience working cross-functionally to set and achieve shared goals
  • Organized, with track record of ensuring strong execution across a team
  • Empowering leader who will motivate the team to delivery their best work, and who leads with trust and transparency

Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators, and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other. As such, we are an Equal Opportunity Employer.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • Ruby on RailsFrameworks
    • SalesforceCRM

Location

We're on School Street above the Walgreens at Downtown Crossing. We're just a few minutes walking distance from the Blue, Orange, Green, and Red Lines

An Insider's view of Panorama Education

What’s the vibe like in the office?

We work really hard because we care deeply about what we do and who we do it for. Our rich diversity allows for collaboration with people from all walks of life to build something meaningful and impactful for our future. I would be remiss in not saying that I work with some of the most hardworking, intelligent, and admirable people I’ve ever met.

Jen

Engineer

What does your typical day look like?

My days revolve around our mission of being the best part of our client’s day. Collaboratively working with other engineers and Client Success teammates to problem solve, build new tools, integrate/onboard new clients, and support the needs of existing clients are just a start.

Jahvon

Engineer

What makes someone successful on your team?

Being eager, highly adaptive, dependable, and believing that our work is significant. For example, we’ve prioritized schools visits this year. As an engineer, I saw our product in a whole new light when I watched teachers actually interact with it as a normal part of their day. This allows us to carefully and thoughtfully craft our product.

Jemma

Engineer

How do your team's ideas influence the company's direction?

We empower each team member to build plans to turn strategy into reality. We believe that leveraging everyone’s unique skills and experiences will yield the best possible outcomes for our clients and cultivate an environment of teaching & learning.

Katie

CFO

What projects are you most excited about?

I am excited about elevating equity and inclusion as we support educators and school leaders in creating environments where all students thrive. For the Teaching & Learning team, we try to focus on designing learning experiences and resources that help partners navigate and process data to learn the ways that students experience school differently.

Nashaira

Workshop Facilitator

What are Panorama Education Perks + Benefits

Panorama Education Benefits Overview

Our team members show unmatched devotion to improving education so in return, we've worked hard to craft a benefit offering that cares for each Panoramian and shows our devotion to and appreciation for them. Our benefits range from 90% coverage of medical premiums to flexible vacation to generous parental leave to daily catered lunch.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer two kinds of FSAs so employees are able to set aside pre-tax dollars to pay for health care expenses like copays and deductibles. We also reimburse up to $50 per month for gym memberships.
Disability Insurance
Dental Benefits
Panorama covers 90% of the cost of dental premiums.
Vision Benefits
Health Insurance Benefits
Panorama's health insurance plan through BCBS offers a PPO and HMO option. Panorama covers 90% of premium costs.
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Panorama matches 100% of employee contributions of up to 4% of their annual salary. Matched contributions vest right away!
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

We work really hard at Panorama so we make sure our team members are comfortable and well supported by benefits and perks that are motivating and encourage them to build long-term careers with us.

More Jobs at Panorama Education13 open jobs
All Jobs
Finance
HR + Recruiting
Operations
Project Mgmt
Sales
Content
Project Mgmt
new
Boston
Finance
new
Boston
Content
new
Boston
HR + Recruiting
new
Boston
HR + Recruiting
new
Boston
Operations
new
Boston
Sales
new
Boston
Operations
new
Boston
Sales
new
Boston
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Panorama Education's full profileSee more Panorama Education jobs