Sr. Product Manager, Identity & Permissions at Toast

| Greater Boston Area
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We’re not your traditional tech company and we don’t aim to be. Going against the grain is in our DNA. Building a revolutionary product begins with revolutionary thinking. That’s why we value diversity background and lived experience. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on our mission to empower the restaurant community to delight guests, do what they love, and thrive. 

Are you bready* for a change?

Toast’s Platform Product Team is looking for a Technical Product Manager to drive a technical and user-experience driven roadmap for Toast’s Identity & Permissions Product offering. As a Product Manager on the Platform Team, you will support a team driving solutions that require deep technical knowledge. You will craft and drive the roadmap for the future of our Identity & Permissions product, developing the best-in-class solution by working with designers and key stakeholders to bring delight. This is a high visibility role with an opportunity to make a real impact at a fast-paced and dynamic organization with phenomenal growth.

About this roll*:

  • Plan a technical & feature roadmap for the Platform Identity Team, including meeting the needs of increased functionality and improved user experience, keeping in mind the scale and growth of the Toast customer base. 
  • Work cross-functionally and cross-team to understand growth challenges, user behavior and workflows. 
  • Partner with a team in Dublin to deliver results. Quarterly travel to plan with the team is expected. 
  • Develop relationships with restaurateurs and operators to understand their operational needs and pain points. 
  • Work with engineering to plan sprints, write user stories, and test product features, and manage releases of product features.
  • Dig into challenging bugs and leverage product metrics to inform stakeholders and plan your product roadmap.
  • Work with UX designers to design delightful experiences.
  • Prepare executive-level presentations on your product strategy, roadmap, execution, and go-to-market plans.
  • Keep your product ‘north star’ firmly at the forefront of your team’s vision. 
  • Report to and work closely with the Director of Product to help define a long term vision and roadmap for complex customer needs. 
  • Gain experience working in a cross-functional and strategic role

Do you have the right ingredients*?

  • 2-5+ years of hands-on product management skills and experience delivering great products from inception through delivery to customers.
  • Comfortable writing detailed product specs and delivery plans. 
  • Willing to shift your schedule at times to work with teams in different time zones.
  • Experience working on technical software projects - such as APIs or platform infrastructure projects.
  • Previous experience working in an Agile software development environment.
  • Strong analytical capability and comfort with data and reporting tools.
  • Experience working with a team that is distributed is a strong plus.
  • Experience working with permissions and Identity Management is a strong plus.
  • Bachelor’s degree in Computer Science or Engineering a plus.


*Bread puns encouraged, not required

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularjsLibraries
    • ES6Libraries


Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.
Toast values candidates with varied backgrounds — and these 3 employees prove it

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Associate Technical Sourcer, Previously: Software Engineer

How has your career grown since starting at the company?

I began as an Implementation Engineer, moved into instructional design, and now I am in my dream role as a Product Manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are some things you learned at the company?

Where should I start? For hard skills, I’ve learned more than I ever thought I would about Excel and Salesforce. I’ve also learned what it looks like when a company not only talks the talk, but walks the walk. We’ve been able to execute on what we’ve set out to do because we are willing to try new things, make mistakes, and learn from them.


Payments Relationship Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
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