Sr. Product Manager, Caterer Portal (Remote)
ezCater is the most trusted provider of corporate food solutions – a $300+ billion market in the US alone. ezCater is purpose-built for business. ezCater's corporate food platform and flexible, scalable food solutions allow organizations to centralize and track their food spend, and fulfill everything from daily employee meals to client meetings and company all-hands. ezCater backs this up with business-grade, best-in-class, customer service and an unmatched nationwide footprint. We're backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille, and had an up-round in December of 2021 when we were valued at $1.6 billion.
We’re looking for a Senior Product Manager to lead the direction of our Caterer portal, known as ezManage. Over 70,000 caterers use this portal as their primary window into ezCater to accept orders, converse with customers, and assign delivery drivers. Working closely with UX, engineering, analytics and several other teams you will jump into a fast-paced, data-driven environment, with immediate impact to the business.
Sound exciting? Let's talk!
You Will:
- Analyze all available data on existing catering operations, product usage, examine customer and caterer pain points, and develop a roadmap that drives real impact
- Lead product initiatives across a cross-functional team including Design, Research, Engineering, Data Analysis, Operations, and other Product Managers in a fast-paced, agile environment
- Manage application development from conception through design, build, release, and iteration
- Create and monitor the ongoing metrics that measure and define success
- Assist in prioritizing enhancements and bug fixes, while identifying thematic issues that can be solved with technology improvements
- Have fun building meaningful software with awesome people
When You Start:
- By day 30 you will:
- Most importantly, dive deep into the needs of the variety of users you’ll be solving for and start to develop a strong sense of empathy for them
- Partner with your development team to understand the ins and outs of the product
- Be providing immediate and early value, organizing existing work, asking good questions, and figuring out what you need to learn to become more effective
- Have found and internalized the key metrics for your domain and mastered key analytics and experimentation tools
- Have internalized the company direction, and early decisions around target customer / market focus
- By day 60 you will:
- Have a solid working relationship established with the design and development team members as well as your product peers
- Propose product direction and course corrections based on what you’ve learned
- By day 90 you will:
- Be a driving force within the company, leading across the business to drive your compelling vision and meaningful returns
- Be able to give “the company pitch” to a prospective customer as well as any member of the sales team and back it up with detailed customer, product, and industry knowledge
You Have:
- 3+ years of product management experience, ideally with several years in E-Commerce optimization
- Deep analytic ability, comfort working with and manipulating data, building hypotheses
- Strong teamwork and collaboration skills; you’re happy spending much of the day away from your desk connecting with team members in different functional areas
- A proven track-record when it comes to stakeholder management; you feel confident partnering with demanding internal groups and effectively managing expectations
- A flexible mindset that is open to change and new information. You’re first to understand when team behaviors and work methods need to adapt to new information
- Goal orientation and demonstrated record of success in previous endeavors. You’re motivated to deliver exceptional results, driven by a strong work ethic
- A sharp mind, a soft heart and a large funny bone
Starting Salary Range: $139,000 - $179,000
#LI-Remote
ezCater does not sponsor applicants for work visas or legal permanent residence.
What you’ll get from us:
You’ll get a terrifically compelling opportunity, in an environment of radical transparency, open access to all the data, and collaborative colleagues at every level of our organization. You’ll also get sane working hours and great flexibility around work/life balance.
Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.
Oh, and you’ll get all this: Market salary, stock options that you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K with ezCater match, health/dental/FSA, long-term disability insurance, remote-hybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office (you choose!), a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies) once we get back to our offices, and knowing that you helped get this rocket ship to the moon.
ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.
For information on how ezCater collects and uses job applicants' personal information, visit our Job Applicant Privacy Policy.