Toast
We power successful restaurants.
Boston, MA

Solutions Engineer - Product

Sorry, this job was removed at 7:11 a.m. (EST) on Wednesday, October 27, 2021
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Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. 

The Solutions Engineer works on a project basis to deep dive into ongoing trends and/or issues facing Toast’s customers and products.  They focus on the following areas; Incident Management, triage Red Flags, perform ad-hoc trend analysis on incoming support tickets, and work on ongoing projects to continually improve Toast’s products and response time. Solution Engineers are impact-driven, data-focused, and able to work cross-functionally in order to achieve their goals.

About this roll* (Responsibilities) 

  • Project-based work
  • Present findings to Engineering/Product to illustrate the impact to our customers/Toast as a whole
  • Collaborate with Care Leaders on Incidents and keep Care as a whole informed
  • Triage Red Flags
  • Conduct trend analysis on Customer Care cases
  • Using data to make recommendations for Engineering to work on new or unresolved issues

Do you have the right ingredients*? (Requirements)

  • 3-5 years of experience in a Product, Operations or Technical facing position
  • Experience with Data Analytics
  • Strong experience with Excel/Google Sheets, Jira & Looker
  • Strong leadership, teamwork, communication, and collaboration skills
  • Strong verbal/written communication skills
  • Ability to perform in a fast-paced environment and is flexible with ambiguous and dynamic situations

*Bread puns encouraged but not required



As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.

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What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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