Senior Product Manager

| Burlington
Arcadia’s Product Management team is seeking a motivated, analytical, and creative Senior Product Manager to join our team supporting our platform and data connectivity suite.
Arcadia’s applications are used by thousands of physicians, nurses and support staff across the country – designed with the explicit purpose of improving outcomes for millions of patients and reducing the cost of healthcare nationally. As the dynamic space of population health continues to rapidly evolve, we need a product manager ready and excited to deliver transformative products to our customers.

Role and Responsibilities

  • Understand the vision, value, and needs for products in your portfolio in support of both internal stakeholders and external customers and be prepared to act as an owner and leader in developing new product and features
  • Engage closely with stakeholders to develop value-oriented, quantitative business cases and lead the resulting work through the pipeline from requirements development through to successful launch in close partnership with engineering, UX, QA, and customer-facing teams
  • Team up with partners in operations and engineering to deconstruct big ideas into strategic goals, and goals into deliverable increments, launch MVPs, and adjust plans based on customer feedback to reduce time-to-value and drive customer satisfaction
  • Support engineering by running grooming sessions and incident RCAs, attending sprint kick-offs and reviews, and partnering for collaborative design exercises with a focus on driving continuous improvement.
  • Proactively Manage expectations and keep stakeholders informed and engaged -- be transparent about plan progress, results, and roadblocks, as well as reporting out on product success metrics and progress against project OKRs
  • Partner with Operations and Sales to engage with customers, identify challenges and opportunities, and manage shared communication channels for input and feedback.
  • Collaborate closely with the Platform strategy lead to develop and maintain forward-looking roadmaps aligned to the strategic goals and focus areas for the business
  • Identify opportunities to improve experience, efficiency, or sustainability and be an active advocate for a healthy balance between enabling growth and paying down technical debt as we continue to evolve our Platform
  • Develop and maintain strong peer and partner relationships throughout Arcadia, soliciting regular feedback from internal partners, and encouraging a culture of continuous improvement

Our ideal candidate will have

  • 5+ years of product management experience in the healthcare or software industries with a proven track-record of successfully bringing new products and features to market
  • Understanding of the unique challenges of the healthcare technology market and the ability to ramp up quickly on technical topics and speak fluently with engineers and architects in their own language.
  • Extensive experience managing customer engagement and acting as an ambassador for your products and the overall business in partnership with customer-facing functions
  • Enthusiasm to help drive the strategic direction for your product vertical and beyond to drive success for Arcadia, your vertical, and your products
  • Comfort with driving and facilitating trade-off conversations and roadmap shifts while keeping a focus on enabling customer success and alignment to long-term organizational goals
  • Experience designing and working with application software and data and significant expertise in using SQL to drive analysis and self-serve when seeking answers
  • Exceptional problem solving and analytical skills; willingness to get into the details and drive clarity from ambiguity, comfort with learning on the fly and driving your own investigations
  • Experience with deconstructing complex requests into MVP and promoting a deliver-and-iterate approach
  • Excellent written and verbal communication skills; bias toward over-communication and meeting when needed to shorten the feedback loop
  • Creative thinking, a passion for making things better, and a focus on making constant progress
  • Ability to juggle multiple projects simultaneously, and engage stakeholders on multiple projects at once, while maintaining day-to-day partner relationships
  • Attention to detail, and a commitment to maintenance of good documentation
  • Familiarity with Agile / Lean concepts and experience in applying them to real world delivery
  • A positive outlook, and a strong sense of humor

What success looks like
By 30 days
· Learn the different products in the Platform suite and their value story for our internal stakeholders and external customers as well as our vision and roadmap for this space
· Review the product enhancement and feature backlogs for the various products and take on ownership of engagement with one or more engineering teams to manage shared delivery
· Work closely with members of the product and sales teams to get to know our existing customers and prospects and understand their specific needs and use-cases
By 60 days
· Own responsibility for prioritizing product backlogs based on quantified impact and value and coordinating delivery of priorities with partners in engineering against other competing work
· Engage with business stakeholders across Arcadia to build relationships, develop requirements, and generate excitement about product vision and roadmap
· Coordinate the improvement and expansion of product documentation to enable and support marketing, implementation, training, and support for our customers
By 90 days
· Drive forward-looking project planning, coordinating with business partners, product team members, and engineering to build and maintain product roadmaps
· Interface with clients directly and in partnership with account managers to build relationships and collaborate in identifying opportunities for future products and features
· Engage in market research to support trend analysis and highlight strategic opportunities, while continuing to build subject matter expertise in key use-cases for Arcadia’s platform
About Arcadia helps innovative healthcare systems and health plans around the country transform healthcare to reduce cost while improving patient health. We do this by aggregating massive amounts of clinical and claims data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as the market leader in the highly competitive population health management software and value-based care services markets, and we have been recognized by industry analysts KLAS, IDC, Forrester and Chilmark for our leadership. For a better sense of our brand and products, please explore our website, our online resources, and our interactive Data Gallery.
This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.

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20 minutes from Boston, free parking, MBTA accessible with close access to local restaurants and shopping.

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How would you describe the company’s work-life balance?

Work life balance is excellent! We have an extremely flexible work structure that allows you to take the time you need when you need it. People work from home frequently and we have unlimited vacation.


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What are Arcadia Perks + Benefits

Arcadia Benefits Overview

We offer industry leading benefits including unlimited vacation that Arcadians are able to use to ensure their work life balance.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Someone's primary function is managing the company’s diversity and inclusion initiatives
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Flexible Spending Account (FSA)
Disability Insurance
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Child Care Benefits
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Unlimited Vacation Policy
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Beer on Tap
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Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
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