Senior Product Manager - Member Experience at Humana Studio_h
The Senior Product Management Professional leads or coordinates cross-functional project/program teams from design to delivery of fully-developed products that are ready for customer use. The Senior Product Management Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.
At ‘Humana – Edge’ we are on a mission to improve health outcomes for our seniors and helping them lead a fulfilling life. The Product & Experience team drives the product vision for our web, mobile and conversational AI digital presence with a strong focus on user experience, and strive to create clear, beautiful, inclusive web experiences empowering our customers.
As the Senior Product Manager you will be responsible for defining and leading the execution of ‘Humana – The Edge’ roadmap for a unified user experience across our applications and services for a customer constituent. Partnering closely with stakeholders and cross functional teams including Design, IT, Engineers, Clinical, and Managed Care. You will drive the development of consistent, intuitive, and seamless experiences and run day-to-day product acting as the product owner in an agile environment.
The ideal candidate has significant experience launching consumer-facing products and leading highly cross-functional teams to create compelling, resonant digital experiences leveraging artificial intelligence and machine learning. If you thrive in a fast-paced environment and are known for your incredible leadership and execution skills, we can’t wait to meet you.
Own the consumer-focused product vison, strategy and execution for a customer constituency.
Responsible for defining user needs, identifying gaps, features enhancements and opportunities.
Set goals and Key Performance Indicators (KPIs) for new product launches.
Define creative, high quality, simple product roadmaps based on team strategy and vision.
Create buy-in for the product vision both internally and with key external partners.
Develop detailed, crisp business requirements and user stories that drives the product development life cycle.
Drive product launches including working with marketing, field agents, and other product management team members.
Proactively identify and resolve strategic issues that may impair the team’s ability to deliver on the vision.
Bachelor’s degree In Computer Science or similar discipline.
5+ years of professional experience with 4+ years of consumer facing product management experience.
Experience with agile software development lifecycle tools such as Aha!, ProductBoard, Monday, Trello, Balsamiq Mockups, Jira, Google analytics and/or A/B Testing tools.
Proven ability to manage multiple, competing priorities simultaneously.
Ability to work in a fast-paced environment where continuous innovation is desired.
Passion for building inclusive experiences where people of all backgrounds see themselves represented in your work.
Experience designing and building conversational agents.
Experience designing and building solutions for HealthCare.
Master’s degree or MBA.
Background in artificial intelligence and machine learning.
The Edge, based in the Seaport District of Boston, MA., is a business within Humana that exists to help seniors live life on their terms and unlock every senior’s potential. We know seniors are focused on achieving their personal goals – staying active, dancing at their daughter’s wedding, playing with their grandchild. But sometimes, their health concerns get in the way. By designing and executing on a new integrated operating model, the Edge can deliver an experience that helps seniors stay independent and in control of their lives.