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Product Trainer

| Greater Boston Area

Smartsheet is looking for an experienced technology trainer to build, refine and deliver training sessions to our customers. For the right candidate, this is a career-defining opportunity to join Smartsheet at a critical moment and have a significant impact. This important role is part of the Professional Services team and is based at Smartsheet corporate offices in Boston, MA. 

As a Product Trainer, you will work with Smartsheet customers to deliver training on the Smartsheet product in a variety of ways including delivering virtual training, in person and on-site training. Becoming a Smartsheet subject matter expert is an absolute must, and you’ll use that expertise to create and deliver both standardized and custom trainings.

Smartsheet is a high growth SaaS company with thousands of organizations and millions of users in 160 countries experiencing substantial value from the use of the innovative Smartsheet platform. Company leadership is comprised of executives with deep experience and demonstrated success in the software industry. 

Job Responsibilities:

  • Deliver Training to Smartsheet customers both in-person and remotely
  • Deliver Internal Product Training as part of our Employee Ramp Program
  • Provide onsite training at various customer locations
  • Help develop and refine standardized training programs for end user training
  • Help develop standardized training tools that can be used to deliver training by other members of the Smartsheet team and by partners
  • Help develop digital content that can be used for training in mass


Requirements:

  • Passion for working with leading edge, web-based technologies and a desire to deeply understand Smartsheet’s benefits, use cases, and business and technical elements
  • Passion for working with and training others
  • 2-5 years training/education experience
  • Demonstrated ability to succeed in a fast-paced, dynamic and high growth technology environment
  • Hands-on working experience delivering group trainings on a technology product both over the web and in-person
  • High level of motivation, self-starter, excellent at follow-up, team-player with ability to deliver within defined timelines
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • SmartsheetManagement
    • DrupalCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

We are located in Boston's Leather District near a host of great restaurants and bars, as well as 6 minutes walking distance from South Station.

An Insider's view of Smartsheet

How would you describe the company’s work-life balance?

“Working at Smartsheet, you quickly realize that everyone is Smart and driven. That being said, you also find a culture built on honesty, authenticity and support. The work-life balance is paramount to Smartsheet and teammates are empowered to have a schedule that works for them best. "No one size fits all."

Innocent

Tech Support

What does your typical day look like?

“Working at Smartsheet is challenging, but rewarding. Change happens quickly, innovation is encouraged, and we are constantly improving our product and how we serve our customers.”

Olivia

Senior Product Trainer

What makes someone successful on your team?

“Working at Smartsheet has epitomized what a successful SaaS organization should look like. Every day, I am held to the highest standard by my peers, leadership, and our customers. What I enjoy most in particular about Smartsheet is how the entire team is driven by the same identity: To empower everyone to improve how the work.”

Paul

Solutions Implementation Manager

How do you empower your team to be more creative?

"Our employees have a track record of innovating and problem solving. Too often hiring managers give out high points for the type of logos recruits have on their resume or for their impressive academic background. We take a different approach by focusing on who has the technical chops to get stuff done and make a positive impact for our customer"

Mahesh

Senior Director of Engineering

What’s the vibe like in the office?

“As Senior Software Development Engineer at Smartsheet I am excited to go to work every day. I love collaborating with all my wonderful teammates building amazing products at Smartsheet. I work with a team of talented and driven people, striving to build the best work management and collaboration product on the market.”

Jenny

Senior Software Development Engineer

What are Smartsheet Perks + Benefits

Culture
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Employee Stock Purchase Plan
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Professional Development Benefits
Mentorship program
Our mentorship program includes 1-to-1 program.
Online course subscriptions available
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