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Product Manager

| Greater Boston Area

Are you interested in joining the leader in the enterprise Unified Communications as a Service (UCaaS) market? Does the opportunity of contributing to a pre-IPO growth company excite you? Fuze is seeking an analytical and well-rounded professional for a Product Management role, and whose current job may not necessarily be in product management, to run Fuze’s Contact Center product line.

In this role you will be responsible for Fuze’s Contact Center as a Service (“CCaaS”) product line, which includes partnerships with third party vendors as well as proprietary products. Fuze’s core UCaaS product and the CCaaS market are direct adjacencies and success in CCaaS is a critical component of Fuze’s overall growth plan. You will effectively be the general manager of a line of business within Fuze and have complete responsibility for revenue, cost and investment decisions related to the CCaaS product line. You will be evaluated on driving growth in revenue, increasing customer satisfaction, and increasing margin and profit for Fuze’s bottom line. Working closely with a team of experienced product managers and engineers, you will be the face of the CCaaS business, internally and externally. If successful in this role, a candidate has a very strong path upward in Fuze’s product organization.

What You'll Do:

  • Own Fuze’s third party contact center partnerships and drive revenue growth through alignment of sales, services and support to make the products successful in the market
  • Assess and prioritize technology integrations to Fuze’s third party contact center partners and lead the product development of those integrations
  • Drive revamp of Fuze’s proprietary CCaaS product and more fully integrate it to Fuze’s core Fuze Desktop application
  • Assess potential new partnerships in the CCaaS market
  • Own all aspects of product management in your domain area, including but not limited to: project scoping; writing product specifications and leading engineering teams in executing development schedules; monitoring quality assessment testing; liaising with marketing for product launches; creating product documentation and all relevant training materials; leading training and troubleshooting for all internal Fuze audiences; and being the “face” of the products to Fuze’s sales teams and customers

Essential Duties and Responsibilities (“how you will do it”)

  • Develop operating cadence and reporting framework for assessing Fuze’s growth and success in the CCaaS market
    • Full P&L reporting and customer satisfaction metrics shall be utilized
  • Strategy & Positioning
    • Understand Fuze’s strategic and competitive position in the market and ensure product roadmap is aligned
    • Incorporate customer data, research, and market analysis into product requirements and business plans to solve market problems and enhance user satisfaction
  • Product Lifecycle
    • Develop, document, and effectively communicate personas, use cases, scenarios, and requirements
    • Collaborate and work cross-functionally with sales, marketing, service operations, product design and development
    • Participate in agile product development process along with product development; ensure features are prioritized correctly and releases are delivered on time
    • Define and deliver against key business metrics, analyze user behavior and trends, promote adoption and provide business updates to senior leadership

Who You Are:

  • BA/BS required, MBA is a plus but not required
  • Excellent organizational, presentation and writing skills and ability to successfully interact across functions (at all levels) of an organization and with customers is the only specific required skill - you must be comfortable being accountable and being organized
  • Candidates with “non-traditional” backgrounds in investment banking, investment management, management consulting, and related fields, but who are seeking an entry to the SaaS technology industry, are encouraged to apply
  • Product Management or Project Management experience is a plus but not required
  • Demonstrated experience working directly with customers and ensuring high quality outcomes
  • Demonstrated skills in developing go to market strategies, analyzing financial metrics, conducting customer research and facilitating user testing
  • Propensity to question, explore, challenge, and build
  • Ability to work independently and make difficult decisions in ambiguous situations
  • Ability to persuade and handle roadblocks while building critical internal and external relationships
  • Most critically, a successful candidate has a desire to be the leader and owner over a key roadmap / product area, with all the risks and career rewards that entails
Read Full Job Description

Location

We're right in the heart of Copley Square with plenty of restaurants & bars in the area. The office is easy to get to with train & bus stops nearby.
2 Copley Place, Suite 7000, Boston, MA 02127

An Insider's view of Fuze

What are some social events your company does?

Once a quarter, we host a theme party in our offices to get everyone together. Fuze Cruise, summer camp, Halloween, and a holiday party with a cookie swap to name a few of the recent ones. We also have a softball league during the summer and fall, and have done a few volunteer outings at local charities.

Amanda

Marketing Director

How do you collaborate with other teams in the company?

As a Program Manager, it is crucial that I can easily collaborate with internal teams and external vendors, no matter where they are located. Our technology easily allows us to hop on a video call, send messages, and create group chats so we can keep projects moving. The ability to quickly take notes within the meeting has also been a huge plus dur

Jean

Strategic Program Manager

How has your career grown since starting at the company?

Working at Fuze since 2014 has been immeasurably rewarding both personally and professionally. I've made lifelong friends, rubbed shoulders with business leaders from coast to coast, and taken my career to a level I didn't think possible.

Josh

Area Director, New England

What unique initiatives do you have that encourage innovation?

We look for people who have high energy and are up for a challenge. We're in the business of transitioning enterprises to the cloud with communication and collaboration software. Our market potential is massive when you think about the millions of knowledge works in global enterprises today.

Colin

CEO

What are Fuze Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Depending on the role, employees are eligible for a performance bonus.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Fuze has an official Work from Anywhere policy, in which employees can work with their managers to develop a personalized work schedule.
Family Medical Leave
Fuze offers up to 12 weeks of unpaid, job-protected leave per year, as well as maintained health benefits, for any employee eligible under the Family and Medical Leave Act (FMLA).
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
In addition to beer on tap, we also have cold brew coffee, iced tea, and kombucha.
Casual Dress
Commuter Benefits
Company Outings
Fuze has several outings including an annual holiday party, annual summer party, Boston Marathon party, along with other events throughout the year.
Stocked Kitchen
Fuze has a fully stocked kitchen including numerous snacks, hummus, guacamole, yogurts, water, coffee, tea, LaCroix, and soda.
Some Meals Provided
Happy Hours
Every Thursday, we have a happy hour in the office.
Parking
Parking fees are typically covered under our commuter benefit policy.
Recreational Clubs
Fuze offers a variety of sports leagues including softball, ping pong, and more.
Fitness Subsidies
Fuze is able to offer fitness discounts to select area gyms.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Fuze is committed to creating a diverse and inclusive workplace through team-building exercises, the Fuze Women's Network, and more.
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