Product Manager, Platform

| Greater Boston Area

We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an extraordinary commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, consumer-facing experiences, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help craft the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

As Product Manager for the Platform team, you will be a critical part of the product management organization, spearheading initiatives that will help scale the Toast platform to remain ahead of the explosive customer growth we are experiencing. You will also have the opportunity to interface with our restaurant customers directly to get feedback on product enhancements, product issues and usability in order to inspire and inform how Toast continues to iterate and grow.

We are looking for a passionate and technical product manager that can operate as a business owner for the Toast platform, develop the long term platform strategy, define a roadmap and work closely with a world class engineering team to build out a highly scalable, high performance platform. Someone who can motivate members of the team to make the technology experience for tens of thousands of servers, managers, and chefs seamless and to empower them to serve their guests without any hiccups.

As a Product Manager for the Platform team, you will:

  • Assist in developing the long term platform strategy that will help scale a high performing restaurant platform for future needs.
  • Communicate Toast’s platform vision to a wide variety of key stakeholders.
  • Articulate the business case for platform improvements, and measure/quantify success.
  • Collaborate with customer support and field implementation services to understand present and future customer needs, and translate them into a product roadmap.
  • Make the right prioritization decisions driven by customer and business value created.
  • Write technical user stories, collaborate and communicate feature requests to engineering teams in a fast paced, agile environment.
  • Manage multiple projects and fulfill product requests while meeting tight deadlines.
  • Follow-up with customers and prospects directly regarding product feedback and feature requests.


Do you have the right ingredients?

  • BA/BS required.
  • 2+ years of relevant work experience in product management.
  • A self-starter with natural leadership instincts and an entrepreneurial work style.
  • A track record of delivering very successful, complex B2B platforms used by tens of thousands of businesses.
  • A strong passion for understanding the technical inner workings of your products.
  • Ability to thrive in a fast-paced, dynamic, and collaborative environment.
  • Great interpersonal and communication skills.
  • Knowledge of restaurant and hospitality industry is a plus
  • Experience in APIs and platform strategy is also a plus
Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Software Engineer

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
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