As Product Manager, your mission is to become the expert on the Zipcar member experience through data analysis and user research. When members share a Zipcar, they also share a responsibility. You will be responsible for developing new ways to ensure members find their vehicle in perfect condition at the start of their trip and return it on time, clean, and fueled up ready for the next member. You will also find new ways to anticipate and recover from issues that impact members when using a Zipcar. You’ll provide both strategic and tactical leadership throughout the product lifecycle, starting with initial customer discovery and product strategy definition and progressing to iterative solution testing. You’ll partner along the way with a stellar group of designers, developers, and marketers as well as support and operations teams tasked with delivering an excellent experience for all Zipcar members. 

Core Responsibilities: 

• Define a long-term vision for influencing member behavior as part of an excellent overall experience when using Zipcar.  
• Establish, refine and evangelize product vision in partnership with stakeholders and broader organization. 

• Collaborate with stakeholders to form a strategic roadmap that will make progress toward your vision. 
• Drive validation of core problem and product hypotheses for influencing member behavior and improving member experience. 
• Design experiments, prototype concepts, and develop new features and policies to improve member behavior 
• Iteratively test and refine solution through iterative delivery cycles. 
• Measure and manage to success metrics with frequent communication at the leadership level. 

• Act as product owner for a development team, establishing a prioritized backlog of features and conducting iterative testing. 

Qualifications: 

• 3-5 years in a product management role, ideally focused on new product development 
• Demonstrated ability to influence, credibly partner, and drive change with all levels of an organization, including senior leaders. 
• Track-record of success with launch and iteration of mobile and consumer-facing product features. 

• Experience partnering with user experience teams to design high performing interfaces that drive customer engagement and satisfaction. 
• Knowledge of appropriate customer research methods to inform hypotheses and drive testing. 
• Expertise creating business cases and analytics to measure financial and customer success. 
• Comfort operating in an agile software development environment. 
• Excitement to solve multi-dimensional problems and adapt to rapid change. 

What tops off the tank:   

• Competitive Medical, Dental, Vision, Life and Disability Insurance and other voluntary benefits through our parent company, Avis Budget Group 
• Generous paid time off, including holidays, vacation, personal, sick, volunteer and Parental Leave options 
• Tax-free benefit for public transportation or parking expenses 

• Bicycle Reimbursement program 
• 401(k) Retirement Plan with company matched contributions 
• Free Zipcar Membership and other employee discounts, including discounts on renting and buying Avis/Budget cars 
• Community involvement opportunities 

Who are we?  

Glad you asked! Zipcar is the world’s leading car-sharing network, found in urban areas and university campuses in more than 500 cities and towns. Our team is smart, creative and fun, and we’re driven by a mission – to enable simple and responsible urban living.   

Being a Zipcar member gives you easy access to a car nearby without all the cost and hassle of owning one. Founded in 2000, Zipcar disrupted – or innovated – the traditional model of car ownership and independent studies show that Zipcar’s model of car sharing is proven to reduce vehicle ownership, freeing up more city space for people. Zipcar provides members with socially responsible, sustainable mobility options that support the global environment, their communities and city livability.   

Zipcar is a subsidiary of Avis Budget Group, Inc. (Nasdaq: CAR), a leading global provider of mobility solutions. For more information, visit: www.zipcar.com.  

The extra mile: 

We encourage Zipsters to bring their whole selves to work - unique perspectives, personal experiences, backgrounds, and however they identify. We are proud to be an equal opportunity employer – M/F/D/V.