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Product Delivery Associate

| Greater Boston Area
Company Overview
Buoy is a series-A funded health-tech company using artificial intelligence to help people find the right care at the right time. Started by a team of doctors and computer scientists working at the Harvard Innovation Laboratory in Boston MA, Buoy was developed in direct response to the downward spiral we’ve all faced when we attempt to self-diagnose our symptoms online. Buoy leverages artificial intelligence – powered by advanced machine learning and proprietary granular data - to resemble an exchange you would have with your favorite doctor – to provide consumers with a real-time, accurate analysis of their symptoms and help them easily and quickly embark on the right path to getting better. Buoy is based in Boston and was founded in 2014.
Job Description
Buoy is looking for a service-minded problem solver to help build a world-class customer support and operations strategy. Reporting to the Director of Product Delivery, this candidate will own support communications to provide Buoy users with personalized solutions and guidance, as well as drive Buoy product improvements through surfacing key issues and trends. This candidate will also support overall customer operations, working with internal and external stakeholders to effectively implement Buoy for customer organizations.
In a typical week you may…
-- Apply top quality customer service, creativity, and problem-solving skills to address Buoy user how-to questions and issues.
-- Surface product issues and trends and engage with internal stakeholders to drive product improvements.
-- Serve as “voice of the user” to influence and guide Buoy’s customer support strategy.
-- Support execution of product implementation strategy to effectively customize the Buoy experience for new customers, working cross-functionally across internal and external stakeholders.
-- Contribute to creation and maintenance of ongoing documentation and materials to support product implementation operations and processes.
Minimum Qualifications
-- 1 - 3 years customer-facing and/or customer support experience
-- Excellent people skills
-- Excellent written and verbal communication skills
-- Detail-oriented
Preferred Qualifications
--Experience within a fast growing SaaS organization.
-- Experience with Customer Support software programs such as Intercom.
Benefits
-- Medical, Dental, and Vision
-- Simple IRA
-- Options
-- Unlimited PTO
-- Catered Lunches on Mondays
-- Dogs in the office!
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