Product Data Management & Operations Analyst at SmartBear

| Somerville
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SmartBear helps the world’s most recognized companies develop the world’s best applications. SmartBear has played a role in the ride you ordered, the banking app you use, the item you posted for auction, or that flight you just purchased. SmartBear's award-winning suite of testing software enables organizations to meet frequent release deadlines without sacrificing software quality, all while reducing testing costs. Additionally, our award-winning collaboration software helps development, testing and management teams work together to produce high quality software elevating a business’ ability to communicate and complete objectives more efficiently.
If you have a drive for results, intrigued by data and are not shy to challenge the status quo -- we want you!
As the Product Data & Operations Analyst at SmartBear, you will work with Product Managers, Product Owners, Engineering Leads and Business Analysts across the business to define and drive key product success measures. You will be an instrumental team member who influences the decisions that we make with data.
You will be the lead story teller for the product team providing meaningful stories that translate into recommendations based on evidence. You are comfortable with all aspects of the analytical process - collecting data from occasionally messy sources, analyzing that data, and presenting findings.

In this role you will

  • Understand our customer, products and system data models and leverage that to identify analyze and communicate areas of opportunity for our products to improve
  • Enable data driven decision making through advanced analytics techniques that isolate value drivers of products and services and emphasizes priority
  • Partner with product managers and business stakeholders to develop a learning agenda, prioritizing which business questions we will enable data driven decision making for
  • Build product data dashboards for all levels of the company to monitor key metrics and track progress
  • Drive product data analytics tooling strategy and implementation and improvements to data documentation 

Qualifications

  • 5+ years of experience as a Product Analyst, Business Analyst, Technical Analyst, or project manager in a fast-paced software or technical environment.
  • 3+ years with leveraging Agile, Jira, Google Sheets, Excel, Mixpanel, Pendo, Salesforce to drive product analytics and analytics program of work
  • A Bachelor’s degree in a quantitative field such as Statistics, Computer Science, Engineering, Mathematics, Data Sciences or equivalent experience
  • A genuine love of data, data visualization and you are happy spending hours at a time diving deep into analytical challenges
  • Strong communication skills, particularly the ability to present and explain complex concepts and insights to non-technical stakeholders.
  • Familiarity with Aha! Product management tool is a plus

About Us
 
SmartBear is behind the software that empowers developers, testers, and operations engineers at over 20,000 of the world’s most innovative organizations including Adobe, JetBlue, MasterCard, and Microsoft. More than 6 million people use our tools to build, test, and monitor great software, faster. Our high-impact tools are easy to try, easy to buy, and easy to use. These tools are backed by a team of people passionate about helping you create software that transforms our world. Those tools are SmartBear tools. That team is SmartBear. For more information, visit: http://smartbear.com, or follow us on LinkedIn, Twitter, or Facebook.
 
SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.

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Technology we use

  • Sales & Marketing
    • SalesforceCRM

Location

Our office overlooks the Mystic River and is surrounded by bars, restaurants, shopping, and is steps from the Assembly Orange line stop.

An Insider's view of SmartBear

What’s the vibe like in the office?

Everyone is very confident and engaged -both in our work and with each other. We're open minded and good listeners. Overall, we are high energy and the atmosphere is super positive. It feels like we're one big team, and you're comfortable speaking your mind because you know your teammates will be receptive and invested in moving things forward.

Xhuljana

Talent Acquisition Specialist

What are SmartBear Perks + Benefits

SmartBear Benefits Overview

SmartBear is proud to offer a comprehensive benefits package designed to serve the needs of our employees. Just a few of which include:

-Great office perks including: $75 Sneaker reimbursement, free catered lunches on Friday's, and cold brew on tap
-Health benefits that offer varying levels of coverage and accessibility through Blue Cross Blue Shield
-Company-Paid benefits that protect you and your family from financial hardship
-Voluntary benefits to provide you with added security (We even offer Pet Insurance!)

Culture
Volunteer in local community
We've cleaned up the Mystic River, helped out at Rosie's Kitchen, and visted the YMCA
Friends outside of work
Eat lunch together
Intracompany committees
Our Culture Committee has put on parties for SmartBear families, hosted a chili cook off, ran charity drives, and much much more!
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 3 weeks of family medical leave.
Company sponsored family events
We have a Family Halloween Party every year!
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
We provide free breakfast on the last day of every month. Employees get free lunch on Friday.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees Paid on-site garage parking.
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Promote from within
Customized development tracks
Paid industry certifications
Budget for industry certifications is determined by departmental budget.
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