Product Analyst

| Greater Boston Area

Company Description

Our mission at Toast is to empower the restaurant community to delight their guests, do what they love, and thrive. Toast is a powerful and easy to use all-in-one restaurant platform that helps restaurants grow their business and delight their guests in new and innovative ways.

Toast has a rapidly growing customer base comprised of cafes, restaurants, bars & nightclubs. We are passionate about helping our customers grow their business and providing a best in class user experience. We strive to bring the best products to our users.

Job Description

As a Product Analyst you will work hand-in-hand with Product Managers, Product Designers, and Engineers to steer and guide the process of developing new and improved products from conception to launch. You will also have the opportunity to interface with our restaurant customers and restaurant guests directly to get feedback on product enhancements, defects, and usability in order to inform and inspire how Toast continues to iterate and grow.

This Toaster will be supporting the Core POS product, including in-store order workflows and kitchen products. You will be supporting initiatives that impact the entire Toast customer base and will be a key player in ensuring the functionality is rolled out smoothly, both internally and externally.

Responsibilities:

  • Learn the Toast platform and become a product expert
  • Write technical user stories, collaborate and communicate feature requests to Engineering teams in a fast paced, agile environment
  • Support the Product Manager and Engineering Team Lead with agile development processes, such as grooming, sprint planning, retrospectives, etc.
  • Collaborate with UX team to define new user interfaces and product flows
  • Work with the Documentation, Training, and Enablement teams to accurately communicate product updates to internal teams and customers
  • Communicate with customers and internal stakeholders directly regarding product feedback, feature requests, and gathering customer requirements
  • Provide ad-hoc reporting to provide a detailed view of how products are performing

Qualifications:

  • 3+ years as a Business Analyst, Technical Analyst, or Associate Product Manager in a fast-paced software or technical environment
  • Experience translating customer needs/feature requests into detailed technical specifications
  • Creative problem solver with strong analytical abilities
  • Excellent written and oral communication skills
  • Ability to build interpersonal relationships with many different types of people and personalities
  • Proven time management and organization skills. Must be able to prioritize workload and meet deadlines.

Bonus points:

  • BS/BA or MS degree in Computer Science, Business, or related technical field or equivalent practical experience
  • Knowledge of restaurant and hospitality industry
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.
401 Park Dr Suite 801 , Boston, MA 02215

Insider's spotlight

What are some social events your company does?

Toast puts a major focus on culture and centers its events around keeping Toasters engaged and social. In the past 6 months alone, we’ve had a competitive field day, a summer appreciation event (with a bonfire, food, drinks, and music), and a fall cookout where we had a pig roast and potluck. One of our own employees even performed with his band.

Brittany Rothstein

Training Content Specialist

What does your typical day look like?

Most mornings I take a second stab at a problem from the day before. With a good night of sleep I can look at things in a new light. If I’m still blocked, I’ll pair with someone after lunch. I love pairing with my teammates. Each of them offer something different and there are no egos on the table which creates an amazing learning environment.

Lisa Pan

Software Engineer

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Health Insurance & Wellness Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
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