Head of Hardware Product

| Greater Boston Area

We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an extraordinary commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help craft the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

As the Head of Hardware Product, you will be creating an awesome restaurant experience through a new generation of hardware that drives the restaurant industry into the future. In an ever-changing technology landscape, the way people order, pay for, and get their food is evolving. Whether through kiosks, mobile order ahead, NFC payments, delivery networks, IoT sensors, cloud kitchens, drones, robotics, etc, much of what is changing in the restaurant world relies on hardware. You’ll be a critical part of the product leadership team, working directly with the founders and executive leadership to define Toast product direction and drive execution. We are looking for a passionate and proven leader to grow, mentor and drive the Toast hardware product program.

As the Head of Hardware Product, you will:

  • Manage full lifecycle of hardware product and process, including execution of new product introduction, support and managing incremental changes to existing lines through the end of life.
  • Manage full hardware product P&L, from revenue and pricing, to operations and vendor costs
  • Articulate business case for hardware projects that will make an impact for our customers and measure/quantify success
  • Mentor and grow your team
  • Sourcing of and management of vendors and supply chain
  • Own the hardware strategy and thought leadership
  • Evaluate build/buy/partner decisions
  • Maintain cross functional leadership and communication with teams across the company (e.g. warehouse operations, customer success teams, R&D teams as well as sales and marketing teams)

Do you have the right ingredients?

  • 15+ years of relevant work experience in hardware product and industrial design
  • Strong analytical and business modeling skills
  • Strong customer focus and customer research experience
  • Creative mindset and ability to drive beautiful industrial design
  • A track record of success (and enjoyment) in people leadership; building and leading high performing user-centered design teams
  • Ability to thrive in a fast-paced, collaborative, agile environment, while also leading process improvement efforts
  • Knowledge of restaurant and hospitality industry is a plus
  • Experience working as a hardware leader within an enterprise software company is preferred



Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Software Engineer

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
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