Toast
We power successful restaurants.
Boston, MA

Head of Fintech Products at Toast

| Greater Boston Area
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Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

As the leader of our Fintech products, you will be a key member of the Fintech business leadership team, responsible for crafting the product vision and strategy while leading the substantial growth of our mission-critical payments platform and rapidly growing capital and card products.  You’re a proven Fintech product executive experienced in building world-class teams, leading large-scale payments platform initiatives, and developing innovative growth-oriented products. You’re deeply knowledgeable about payment technologies and high availability architectures and equally skilled at participating in executive-level conversations about business impact and ROI.  You’re a natural coach and mentor, passionate about developing the next generation of product leaders.  You have deep empathy for customers and a desire to solve their acute problems.  As a key member of our product leadership team, you will help us continually improve our team culture, operating practices, strategy and delivery frameworks, and career development programs.  

About this roll*:

  • Create and evangelize a compelling product vision and strategy to deliver on the growth and profit goals of our Fintech products
  • Lead the creation of a high-performing product team focused on delivering high quality products and business results
  • Develop strong business cases for R&D investments, manage priorities, and proactively measure/report on customer outcomes and business impact
  • Lead the efforts to scale payments API and core services while improving platform resiliency, scalability, security, compliance and fraud detection/prevention
  • Be the chief evangelist for the payments platform and drive awareness and adoption of a platform mindset throughout the organization
  • Lead cross-functional collaboration with other R&D teams to align roadmaps, unblock team dependencies, eliminate redundant systems, increase pace of delivery, and improve overall team efficiency
  • Drive transparency and visibility into key business metrics by building and maintaining performance monitoring and other KPI dashboards 
  • Work effectively in a fast-paced, collaborative, agile environment, while also leading process improvement efforts

Do you have the right ingredients*?

  • 15+ years of product management leadership (including 5+ years at the VP level) in financial services or related industries.
  • Deep experience with payment processing technologies, card networks, banking infrastructure, cloud technologies, and SaaS business models
  • Experience managing teams of 100+ direct or indirect reports
  • Experience supporting 30,000+ customers and 24/7 operations
  • Led product development efforts in data intensive applications leveraging data science/ML
  • Computer Science Degree or prior software engineering work experience preferred
  • A track record of success (and enjoyment) in people leadership, and in building and leading high performing product management teams and developing exceptional talent
  • Prior experience in rapidly scaling cloud platforms
  • Clear, concise, unambiguous verbal and written communication skills
  • Knowledge of restaurant and hospitality industry is a plus

Our Spread of Total Rewards

  • Unlimited Vacation
  • Sabbatical opportunity after five years
  • Professional Development Reimbursement Program
  • Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
  • Various peer and company recognition programs 
  • 401(k) and matching
  • Medical, Dental, & Vision Coverage
  • Mental Health Benefits
  • Subsidized backup childcare

*Bread puns encouraged but not required

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.

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Where we are

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularjsLibraries
    • ES6Libraries
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What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

An Insider's view of Toast

How would you describe the company’s work-life balance?

Toast is a pretty special place to work. I really enjoy the collaborative and supportive work culture. Toast goes out of its way to take care of employees through additional days off to flexible hours to peer groups and training.

Brad

Senior Engineering Manager

How do you collaborate with other teams in the company?

Being a part of the R&D team, I collaborate closely with cross-functional partners like Product, Design, Quality and Documentation to ensure alignment across the team and ultimately execution. Since joining Toast, I have been stretched both technically and non-technically, grown my career and become a stronger engineer and a more effective leader.

Eden

Manager, Software Engineering

How has your career grown since starting at the company?

I began as an Implementation Engineer, moved into instructional design, and now I am in my dream role as a Product Manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What unique initiatives do you have that encourage innovation?

I love our bi-annual company-wide Hackathons! The mission is to provide all Toasters with the opportunity to innovate on Toast’s products, processes, & culture while fostering new connections between teams and people. I absolutely love seeing Toasters come together; the energy, enthusiasm, & passion for making Toast better is incredibly inspiring!

Jane

Senior Director of Product Management

How does the company support your career growth?

When Toast hires you, they immediately invest in you and give you every bit of support to ensure you are not only successful but in the best position for growth. Aside from the great support resources, Toast has a team of some of the smartest people in tech that I've been able to learn from.

Royce

Senior District Sales Manager

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