Toast
We power successful restaurants.
Boston, MA

Director of Product Management at Toast (Greater Boston Area, MA)

| Greater Boston Area
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Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. 

Toast has a rapidly growing customer base comprised of cafes, restaurants, bars & nightclubs. We are passionate about helping our customers grow their business and providing a best in class user experience. We strive to bring the best products to our users. 

We are looking for a passionate and proven leader to grow, mentor, and inspire a team of product managers, engineers and designers.

Reporting to the VP of Product, this role is a critical part of the product leadership team and will be instrumental in defining & delivering the next generation of Toast’s platform features. 

You will  spearhead initiatives with other Toast teams across Product, Engineering, Marketing, Sales, Account Management and Customer Support.  You will interface with our restaurant customers and restaurant guests directly to get feedback on product enhancements, issues and usability in order to inspire and inform how Toast continues to iterate and grow.

About this roll* (Responsibilities):

  • Collaborate with Sales & Marketing to determine next generation of product investment and Go To Market Strategy for restaurants and their guests 
  • Deeply analyze our restaurant segmentation funnel and voice of customer feedback to identify trends and define future product strategy & roadmap
  • Create & present business cases and business models for new  product investments, and measure/quantify success of product launches
  • Work with Product Leadership and product teams to define and integrate best practices and processes, improve the product operating system, and  enhance product manager productivity 
  • Manage and/or mentor a team of product managers  focused on growing our Core Software  business
  • Meet regularly with customers and prospects to present product vision & roadmap
  • Recruit, nurture and retain best-in-class talent
  • Work directly with internal teams  to iterate on product requirements & design  feedback 
  • Lead by example. At times, working alongside the team in defining requirements, workflows, interaction, user journeys, process/screen flows, and wireframes

Do you have the right ingredients*? (Requirements):

  • 6+ years of relevant work experience in product management
  • Track record of success (and enjoyment) in building and leading high performing teams
  • A strong passion for managing and mentoring product managers & analysts
  • Deep understanding of agile product methodologies and best practices
  • Understanding of B2B and B2C dynamics
  • Experience building B2B apps at scale 
  • Ability to thrive in a fast-paced, collaborative, agile environment, while also leading process improvement efforts
  • Knowledge of restaurant and hospitality industry is a plus

*Bread puns encouraged but not required

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Where we are

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularjsLibraries
    • ES6Libraries
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What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

An Insider's view of Toast

How would you describe the company’s work-life balance?

Toast is a pretty special place to work. I really enjoy the collaborative and supportive work culture. Toast goes out of its way to take care of employees through additional days off to flexible hours to peer groups and training.

Brad

Senior Engineering Manager

How do you collaborate with other teams in the company?

Being a part of the R&D team, I collaborate closely with cross-functional partners like Product, Design, Quality and Documentation to ensure alignment across the team and ultimately execution. Since joining Toast, I have been stretched both technically and non-technically, grown my career and become a stronger engineer and a more effective leader.

Eden

Manager, Software Engineering

How has your career grown since starting at the company?

I began as an Implementation Engineer, moved into instructional design, and now I am in my dream role as a Product Manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What unique initiatives do you have that encourage innovation?

I love our bi-annual company-wide Hackathons! The mission is to provide all Toasters with the opportunity to innovate on Toast’s products, processes, & culture while fostering new connections between teams and people. I absolutely love seeing Toasters come together; the energy, enthusiasm, & passion for making Toast better is incredibly inspiring!

Jane

Senior Director of Product Management

How does the company support your career growth?

When Toast hires you, they immediately invest in you and give you every bit of support to ensure you are not only successful but in the best position for growth. Aside from the great support resources, Toast has a team of some of the smartest people in tech that I've been able to learn from.

Royce

Senior District Sales Manager

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