Director, Product Management

| Cambridge
If you have a passion for improving clinical outcomes and decreasing healthcare costs at the intersection of Clinical Care and Technology, Cricket Health wants to meet you!
Company is seeking a Director of Product Management who will be responsible for leading the strategy, roadmap and prioritization for transforming the way we engage our members along their healthcare journey through their interactions with Cricket Health. 
From onboarding and welcoming a member to helping them make informed health and wellness decisions around diet, care planning, and dialysis, the Director, Product Management will be responsible for online and offline experiences, from print and email campaigns, and medical devices, to telemedicine care and the dialysis center experience. This leader will be accountable for understanding the nuances across members in different lines of business to deliver a member experience that meets the varying individual needs clinically, behaviorally, socially, and financially.
You will be required to travel approximately 10% of the time. The position is open to candidates working out of our Cambridge of San Francisco office or remote employees.

Primary Responsibilities:

  • This role combines consumer/member expertise with business strategy, data/analytics, user experience, member feedback and technology to deliver experiences for our members that are personalized, human and simple. The goal is to drive improvement in the digital member experience, increase adoption of our digital assets, increase self-service, and drive membership growth.
  • This leader will work with a cross functional team including our internal business stakeholders, technology leaders and engineers, UX leaders and external stakeholders and users in a fast paced, agile environment. They will be accountable for concepting, design, development, delivery, KPI management and evolution of the digital products and experiences. 
  • Provide direct and strong leadership over a team of Sr product managers, product managers and product owners mentoring and coaching the team to ideate and deliver high quality digital products/services for our members by fostering a culture of user focused design thinking. Recruit, train, and provide ongoing coaching for the product teams. Develop a data infused culture using data to measure business KPIs and drive feature development. Create a culture of continuous learning / test and react /fail fast mentality throughout the department. This leader will be able to give real examples from their own experiences with a strong product culture and have concrete plans for instilling this culture within the team.
  • Responsible for defining the digital member experience product strategy and product roadmap. Accountable for delivery and execution against the roadmap. Partners and collaborates closely with stakeholders across the organization to adapt and evolve our roadmap based on business needs, evolving competitive landscape and member needs. Leads development of new features from concept to launch through the entire development life cycle from research to ideation and prototyping to measuring and iterating. 
  • Communicate insights to senior management and key stakeholders. Identifies key stakeholders and shares knowledge on business needs and potential impacts. Serve as a relationship lead with internal and external stakeholders to continuously understand and stay on top of user experience, marketplace and business needs.
  • Candidates who have a history with Direct to Consumer healthcare or other consumer facing experience will be specially considered, as will any candidate who has experience delivering a tech-enabled clinical service

Required Qualifications:

  • 8+ years’ progressive product management responsibility for software or service delivery products, with a history of leading strategic solution development and influencing clinical decision-making
  • Past product management or other related experience in a healthcare, digital health, or healthcare IT business
  • Strong familiarity with the major players and incentives that impact how clinical decisions are made and paid for in healthcare today – including payors, pharmacies, labs, and providers and how they impact the patient experience. 

Benefits:

  • Competitive salary
  • Stock options + extended option exercise window
  • Health, dental and vision
  • 401k retirement savings plan
  • Competitive vacation

Cricket Health is a comprehensive kidney care provider with a personalized, evidence-based approach to managing chronic kidney disease (CKD) and end-stage renal disease (ESRD). Cricket Health delivers world-class, technology-enabled multidisciplinary care both in-person and virtually to achieve the best outcomes possible for patients and the best value for partners, keeping patients healthy and out of the hospital, accelerating access to transplant, and increasing home dialysis adoption. We are committed to aligning the success of our company with those of our partners and the patients whom we serve. Learn more at www.crickethealth.com and follow us @crickethealth.

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Technology we use

  • Engineering
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    • JIRAManagement

Location

Conveniently located near Alewife T stop and close to new restaurants and shops

An Insider's view of Cricket Health

How would you describe the company’s work-life balance?

We are highly motivated people tackling one of the hardest problems in healthcare. When we are in the office, we dare mighty things. But we also treasure our lives outside the office. Whether that means being able to work from home when a kid is sick, leave early to catch a game or just hang out with friends, we make sure we all find that balance.

Bobby

Chief Administrative Officer

How does the company support your career growth?

Working in lean teams allows employees to step up and take on new responsibilities. I’ve learned about different parts of the business through a wide variety of projects. High exposure to senior management encourages career growth through formal and informal interactions.

Shane

Finance Associate

What is your vision for the company?

Cricket Health combines the best of what seasoned clinicians can do with smart technology to provide the best care possible for patients with chronic kidney disease, no matter the obstacles. It's tech that augments the human connection, not try to replace it.

Sam

CTO

What are Cricket Health Perks + Benefits

Cricket Health Benefits Overview

We offer medical, dental and vision benefits under the Company’s benefit plans, subject to the terms and conditions of the individual plans. Details about the health and dental benefits will be provided separately and specific plans available depends on employee home state. Cricket covers 90% for employees and 65% for dependents. Health, dental, and vision benefits are managed through TriNet. There is no waiting period: once the employee I9 has been completed, they will be able to elect their benefits.

The company will offer 18 days PTO annually in addition to company holidays. This includes vacation, sick and personal time off but excludes Cricket holidays, disability, family leave, etc.

Employees will also be eligible for the Cricket Health 401K Plan after 3 months of employment, subject to the terms and conditions of the plan. There is an effective 50% company match of annual salary up to $2,500.

Culture
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
There is an effective 50% company match of annual salary up to $2,500.
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
The Company provides paid parental leave benefits of up to 12 weeks to eligible regular full-time employees.
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