Director of eCommerce

| Greater Boston Area
ezCater is the world’s largest online marketplace for catering – a $60+ billion market just in the U.S. Businesspeople use us to find and order great food for meetings and events; restaurants and caterers use us to grow their catering business. We’re backed by Insight Partners, Iconiq Capital, Wellington, Lightspeed, and GIC, and in early 2019 were valued at $1.25 billion. COVID slammed us, but we responded by finding new customer segments and seizing the rare opportunity COVID offered: when in life does a very successful operation get a do-over? Come help us power Food For Work even better than we did it the first time.

We’re looking for a leader to own the eCommerce customer experience for our marketplace product. You will report to our Chief Product Officer, and - with the help of a cross-functional team - own the eCommerce experience of the prospects and customers on the demand side of our two-sided marketplace. Your purview spans the customers’ entire lifecycle, from a prospect's first arrival at www.ezCater.com, through their exploration, usage, purchase (we hope), and lifelong adoption (we really hope) of what we call our Classic offerings and services.

Please bring us vision, to build the eCommerce experience that matches our brand: insanely helpful, completely trustworthy, warmly friendly yet crisply professional. Please bring us intuition, so strong that you can’t help but understand our customers better than they do themselves. Please be so facile with analytics that you can’t help but zero in on the richest areas for work. Please have such clarity of thought that each customer is served the right experience at the right time - across all aspects of navigation, checkout, and all other eCommerce functionality, whether common to all eCommerce or unique to ezCater.

What you'll do:

  • Wake up each morning thinking about how to give the ezCater customer their time back and make their job easier. If we do that, our customers will love us forever.
  • Design creative and courageous experiments and tests, for substantial improvements in conversion and retention
  • Obsess about insanely helpful UI and UX that includes personalization and user-level optimization 
  • Optimize search and site content to aid in service discovery and conversion improvement 
  • Build tools that empower Marketing so landing experiences match with ads viewed off-site, products and services are appropriately merchandised on-site, and the journeys of both new visitors and returning users are personalized for them
  • Assess the capabilities required to deliver the eCommerce experience our customers need and build the team that has these capabilities
  • Lead customer experience research and ensure that the findings inform everything we build 
  • Work with Engineering to implement your vision and ideas.
  • Partner with other business leaders to discover new opportunities for investment

What you have:

  • 3+ years in eCommerce leadership for a consumer website or marketplace, on top of 10+ years of eCommerce, product management, or digital marketing roles with increasing scope. Time spent in research, user experience, software engineering, and/or sales and marketing roles are also a plus.
  • Proven ability to drive significant business outcomes via testing and optimization of websites and online stores. Not only have your tests driven in-session lift, they’ve made meaningful impacts on downstream customer outcomes and core business metrics as well.
  • Deep understanding of the intersection of marketing, product, and technology. You know how to build an eCommerce product used across multiple devices that serves real needs based on customer insights and you know how to enable cross-functional teams to optimize customer journeys both on site and out in the world.
  • A solid understanding of how to use data and personalization to make our store easier to use and more relevant for each customer, while also prompting the right next step in their individual journey.
  • A proven track-record when it comes to stakeholder management; you feel confident partnering with demanding internal groups and effectively managing expectations.
  • A flexible mindset that is open to change and new information. You’re first to understand when team behaviors and work methods need to adapt to new information. 
  • A sharp mind, a soft heart and a large funny bone.

Starting Salary Range: $144,000 - $243,000

What you’ll get from us:
You’ll get a terrifically compelling opportunity, in an environment of radical transparency, open access to all the data, and collaborative colleagues at every level of our organization. You’ll also get sane working hours and great flexibility around work/life balance. 

Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.

Oh, and you’ll get all this: Market salary, stock options that you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K with ezCater match, health/dental/FSA, long-term disability insurance, a great office in the heart of Boston or Denver that you can’t use till COVID lightens up, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies) once we get back to our offices, and knowing that you helped get this rocket ship to the moon.

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.

For information on how ezCater collects and uses job applicants' personal information, visit our Job Applicant Privacy Policy.


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • ElasticSearchDatabases
    • Google AnalyticsAnalytics
    • PeriscopeAnalytics
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • HubSpotCRM
    • MailChimpEmail

Location

40 Water Street, Boston, MA 02109

An Insider's view of ezCater

How would you describe the company’s work-life balance?

ezCater gives its employees total control over their work-life balance, whether that means taking time for the doctor or going on a vacation. Everyone here understands that life gets in the way of work at times, and as long as you get your job done well and support your fellow co-workers, you get to control your own schedule.

Claire

Business Operations Strategist

How do you collaborate with other teams in the company?

I love working with other teams in the company! Every person I have encountered is insanely helpful and willing to teach me about their job. I'm always pleasantly surprised at how collaborative this company is.

Alyssa

Senior Menu Specialist

How has your career grown since starting at the company?

I've been able to grow a team and department from scratch, and had the opportunity to make decisions on my own. Overall, I've grown faster here than anywhere else I've worked.

Jules

Manager, ezDispatch

How do you empower your team to be more creative?

For me, fostering creativity comes down to ownership & a healthy comfort with failure. I try to make sure the team is pointed at big, meaty problems and then I largely get out of the way.

Dillon

Sr. Product Manager

What are some social events your company does?

Our weekly breakfasts and lunches provide a social avenue throughout the day, while our end of week ezHour gives the entire company a chance to wind down and interact. Outside of that, we're often seeing fun events pop up like our Holiday Party, fun team off-sites, and volunteer events that bring people together from across the company.

David

Sales Manager

What are ezCater Perks + Benefits

ezCater Benefits Overview

Importantly, you’ll get sane working hours and a huge amount of flexibility around work/life balance. Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.

Oh, and here’s what else you’ll get:

Market salary, stock options you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K, health/dental/FSA, long-term disability insurance, subsidized T-passes, a great office smack-dab in Boston’s Downtown Crossing, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies), and knowing that you helped get this rocket ship to the moon.

Culture
Volunteer in local community
ezCater participates in regular community outreach activities with Rosie’s Place, City Sprouts, Community Servings, Greater Boston Food Bank, etc.
Partners with Nonprofits
ezCater partners with Feeding America through our CaterCares initiative
Friends outside of work
Eat lunch together
Intracompany committees
Here at ezCater, we have a number of different committees that tackle everything from planning fun company outings to furthering the conversation around diversity and inclusion among employees
Daily sync
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Eligible employees get 4 weeks of paid sabbatical every 5 years of working at the company.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Company sponsored recreational sports leagues such as Basketball, Softball, Kickball throughout the year.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Time allotted for learning

Additional Perks + Benefits

Plus: Wicked awesome co-workers, Cupcakes, Breakfast delivered on Mondays, Lunch delivered on Thursdays

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