Associate Product Trainer
Definitive Healthcare is a global healthcare technology company that provides leading intelligence on the healthcare provider market.
We are on an incredibly exciting trajectory and have more than doubled in size in the past 2 years, with over 600 employees. It has been recently honored by multiple surveys as the Best Place to Work and one of the 10 fastest-growing private companies. Our motivated and high-energy workforce is collaborative, kind, and engaged, which has led to exceptional retention rates.
Monocl recently joined the Definitive Healthcare enterprise. It is empowers life science professionals with the complete global expert solution designed to drive impactful outreach and strategic engagement
This is your chance to be a part of a journey where you can develop a product that will truly affect and transform the life science industry.
Your challenge:
As our new Associate Product Trainer, you will be a part of our Customer Success team. Our Customer Success Team acts as a liaison between Definitive Healthcare and our clients.
Here are some things you will tackle:
- Become a subject matter expert on our product
- Train clients how to use our product in order to maximize the value they get out of their investment with us
- Build a strong understanding of client use cases by vertical and provide one on one and group trainings for customers across all products.
- Assist in the training of new hire onboarding participants, running individual classes and providing feedback on performance.
- Aide in creating supporting materials to drive customer utilization and effectively communicate resources to the Account Management team.
- Provide quarterly review and coaching to the Associate CSMs on recorded trainings. Assess quality of the training and provide the CSM’s respective Manager with actionable improvement areas.
What you’ll need:
- Bachelor’s degree (or equivalent work experience)
- 0-2 years in a client-facing role
- Track record of creating strong training plans and effective execution
- Strong attention to detail, organizational, and time management skills
- Experience working with a team to accomplish a collective goal
- Communication skills that show confidence in public speaking
- A positive, customer first attitude, with lots of energy, and enthusiasm
Why we love Definitive, and why you will too!
- Industry leading products
- Work hard, and have fun doing it
- Incredibly fast growth means limitless opportunity
- Flexible and dynamic culture
- Work alongside some of the most talented and dedicated teammates
- Definitive Cares, our community service group, gives all of us a chance to give back
- Competitive benefits package including great healthcare benefits and a 401(k) match
What our Employees are saying about us on Glassdoor:
“Great Work atmosphere, great work life balance, excellent company to work for, amazing top notch product, incredible customer service, lots of tools to help you succeed.”
-Business Development Manager
“Great team. Amazing growth. Employees are treated very well.”
-Research Analyst
“I have waited 36 years to work at a dream job for a dream company and I am so happy to have finally got there.”
-Profile Analyst
If you don’t fit all of these qualifications, but believe you’re still a great fit, feel free to apply and tell us why in your cover letter.
Definitive Hiring Philosophy
Definitive Healthcare is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation or any other status. If you’re interested in working in a fast growing, exciting working environment – we encourage you to apply!
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