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Associate Director of Product Management, Core POS

| Greater Boston Area

We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing features, and award-winning customer support. As a Toaster, you’ll tackle meaningful projects that will help shape the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

Reporting to the Sr. Director of Product, you will be a critical part of the product leadership team by spearheading initiatives with other Toast teams across Product, Engineering, Marketing, Sales, Account Management and Customer Support to build and shape innovative products. You will also interface with our restaurant customers and restaurant guests directly to get feedback on product enhancements, issues and usability in order to inspire and inform how Toast continues to iterate and grow.

We are looking for a passionate and proven leader to grow, mentor, and inspire a team of product managers, engineers and designers. Someone who can motivate members of the team to make the tough restaurant jobs seamless and elegant for tens of thousands of servers, managers, and chefs and to empower them to create delightful guest experiences.

As the Associate Director of Product, you will:

  • Manage & mentor a team of product managers and product analysts focused on growing our SMB business
  • Work with Product Leadership and product teams to define and integrate best practices and processes related to core POS products including new product tooling for feature development, customer interaction & voice of customer
  • Collaborate with Sales & Marketing to determine next generation of product investment for our SMB customers
  • Develop product roadmaps & Go To Market Strategy for product launches
  • Create & present business cases for product improvements, and measure/quantify success
  • Recruit, nurture and retain best-in-class talent
  • Lead by example, at times, working alongside the team in defining requirements, workflows, interaction, user journeys, process/screen flows, and wireframes


Do you have the right ingredients?

  • 6+ years of relevant work experience in product management
  • Track record of success (and enjoyment) in building and leading high performing teams
  • A strong passion for managing and mentoring product managers & analysts
  • Deep understanding of product methodologies and best practices
  • Ability to thrive in a fast-paced, collaborative, agile environment, while also leading process improvement efforts
  • BS/BA or MS degree in Computer Science, Business, or related technical field or equivalent practical experience
  • Knowledge of restaurant and hospitality industry is a plus
Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Software Engineer

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
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