Product Manager

| Boston

Do you want to be part of a growing dynamic product team that is revolutionizing the restaurant industry? Do you get excited when you work directly with customers and then develop products that solve their painful problems? If so, you are a Toaster.

Who we are

Toast has built a powerful and easy to use cloud-based restaurant technology platform for restaurants, helping them operate more efficiently and delight guests in new and innovative ways. We have a rapidly growing customer base comprised of cafes, restaurants, bars & nightclubs. We are passionate about how to help our customers grow their business, and how to provide a best in class user experience. We strive to bring the best designs and products to our users. The product management team works hand in hand with the engineering team to steer and guide the process of developing new and improved products from conception to launch.

The opportunity we are going after is massive, with 15 million restaurants globally.

Responsibilities:

  • Assist the Director of Product to define and manage the product roadmap for these offerings.
  • Drive the execution of the product roadmap in a fast-paced environment.
  • Manage relationships and communications with all relevant stakeholders including external loyalty and gift card providers.
  • Work directly with customers to understand their loyalty programs and gift card requirements.
  • Research 3rd party solutions and identify how best to integrate their solutions into the Toast platform.
  • Lead a cross functional team of engineers, QA, UX designers and work closely with other internal stakeholders (marketing, sales, customer support, services, legal, finance) to provide guidance and direction to achieve the business goals for your products.
  • Work with engineering to plan sprints, write user stories and help test product features before launching it to customers.
  • Work with UX designers to design delightful consumer experiences and participate in testing these experiences with consumers to drive usability decisions.
  • Use data and metrics to back up hypotheses and to develop business cases, while clearly and effectively communicating data insights to others.
  • Ability to work in a fast-paced environment.

Required Qualifications:

  • 2-5 years of hands-on product management experience and a successful track record of delivering great products
  • BA/BS required (preferably in a computer science related discipline)
  • Understanding of the hospitality space and the evolving market dynamics will be considered a plus, but not required
Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.
401 Park Dr Suite 801 , Boston, MA 02215

Insider's spotlight

What are some social events your company does?

Toast puts a major focus on culture and centers its events around keeping Toasters engaged and social. In the past 6 months alone, we’ve had a competitive field day, a summer appreciation event (with a bonfire, food, drinks, and music), and a fall cookout where we had a pig roast and potluck. One of our own employees even performed with his band.

Brittany Rothstein

Training Content Specialist

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

Perks of working here

401(K)
Beer on Tap
Casual Dress
Commuter Benefits
Company Equity
Company Outings
Conferences & Training
Happy Hours
Health Benefits
Parking
Recreational Clubs
Stocked Kitchen
Unlimited PTO
Volunteering Opportunities
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