Technical Writing Intern

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About athena: athenahealth is changing the way the healthcare industry works. With our best in breed suite of cloud software products, we've taken healthcare into the modern age empowering medical care providers to get back to what they do best-- treating patients. athena's culture is idealistic, entrepreneurial, and extremely fast paced; a sharp contrast to the culture typically found in medical offices or healthcare service companies. We aspire to be a diverse team of change agents driven by an entrepreneurial spirit, a passion for excellence and a desire to make the administrative processes in healthcare delivery run much better.
athena employs around 100 interns in a variety of departments and office locations each summer. We don't believe in "busy work" around here, so our interns are given challenging projects that directly impact the business. Beyond their day-to-day work, interns also attend speaker seminar series’, social and networking events, and give end-of-summer “business impact presentations” to their department’s leadership team to showcase their work.
Check out our Internship Program Video here: https://youtu.be/9G23YgNnKiw
About Technical Writing Intern
: The intern will work with members of other teams to capture knowledge from its creation and make it more widely available through documentation. Write release notes, perform publishing-related administrative tasks, take notes at team meetings, gather statistics on release note and online help readership, assist other writers with innovations, proofreading as needed.
Responsibilities
: The intern will write user documentation and internal procedure documentation. The intern will perform a critical role in assisting the team with much-needed innovations. The intern will also gain first-hand knowledge of the tech writing industry and what it takes to be successful in this field.
Qualifications
:

  • Working towards a bachelor’s degree
  • Exceptional writing and interpersonal communication skills, including group presentation and relationship development skills
  • Ability to work effectively with a wide array of personality types and all job levels (i.e., a diplomat)
  • HTML – working knowledge
  • Demonstrated ability to quickly and creatively solve problems
  • Demonstrated ability to meet immovable deadlines
  • Ability to assume sole and independent responsibility for the success of various assigned and unassigned projects
  • Infectious enthusiasm for teaching and learning
  • Exhibited integrity in both business and personal ethics
  • Dedication to client service
  • Love of clarity and simplicity in writing
  • Creativity in problem-solving
  • An ability to work on multiple tasks and to prioritize

Desirable skills:

  • Madcap Flare, Adobe RoboHelp, or similar authoring tool – working knowledge
  • SnagIt, Photoshop, or similar graphics tools – working knowledge

Required in Application:

  • Resume
  • Cover Letter
  • Be prepared to submit writing samples


About athena: athenahealth is changing the way the healthcare industry works. With our best in breed suite of cloud software products, we've taken healthcare into the modern age empowering medical care providers to get back to what they do best-- treating patients. athena's culture is idealistic, entrepreneurial, and extremely fast paced; a sharp contrast to the culture typically found in medical offices or healthcare service companies. We aspire to be a diverse team of change agents driven by an entrepreneurial spirit, a passion for excellence and a desire to make the administrative processes in healthcare delivery run much better.
athena employs around 100 interns in a variety of departments and office locations each summer. We don't believe in "busy work" around here, so our interns are given challenging projects that directly impact the business. Beyond their day-to-day work, interns also attend speaker seminar series’, social and networking events, and give end-of-summer “business impact presentations” to their department’s leadership team to showcase their work.
Check out our Internship Program Video here: https://youtu.be/9G23YgNnKiw
About Technical Writing Intern
: The intern will work with members of other teams to capture knowledge from its creation and make it more widely available through documentation. Write release notes, perform publishing-related administrative tasks, take notes at team meetings, gather statistics on release note and online help readership, assist other writers with innovations, proofreading as needed.
Responsibilities
: The intern will write user documentation and internal procedure documentation. The intern will perform a critical role in assisting the team with much-needed innovations. The intern will also gain first-hand knowledge of the tech writing industry and what it takes to be successful in this field.
Qualifications
:

  • Working towards a bachelor’s degree
  • Exceptional writing and interpersonal communication skills, including group presentation and relationship development skills
  • Ability to work effectively with a wide array of personality types and all job levels (i.e., a diplomat)
  • HTML – working knowledge
  • Demonstrated ability to quickly and creatively solve problems
  • Demonstrated ability to meet immovable deadlines
  • Ability to assume sole and independent responsibility for the success of various assigned and unassigned projects
  • Infectious enthusiasm for teaching and learning
  • Exhibited integrity in both business and personal ethics
  • Dedication to client service
  • Love of clarity and simplicity in writing
  • Creativity in problem-solving
  • An ability to work on multiple tasks and to prioritize

Desirable skills:

  • Madcap Flare, Adobe RoboHelp, or similar authoring tool – working knowledge
  • SnagIt, Photoshop, or similar graphics tools – working knowledge

Required in Application:

  • Resume
  • Cover Letter
  • Be prepared to submit writing samples


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Location

311 Arsenal Street, Watertown, MA 02472

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