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Internship - Speech & Natural Language Technology

| Greater Boston Area

Interactions is changing the way businesses and consumers communicate by transforming frustrating experiences into productive conversations.

At Interactions, we have created an environment that is based on innovation, quick-thinking and abundant growth opportunities. Our employees are smart, hard working and invested in the success of the company. We pride ourselves on our forward thinking and innovation, and our ability to balance a start-up environment with a healthy work-life balance.

Working at Interactions is an opportunity to be part of the team that’s changing the way customer care is delivered.

To support our continued growth, Interactions is continuing to expand its Internship Program for 2019 in speech recognition, natural language processing and machine learning. Focus on research will be in one of the following areas: Dialog Analytics, Active Learning: Rapid prototyping of NLU models, Speech-based Language ID, Combining Language and intent models to improve lift, going beyond work: Rich Transcription of Speech and Web Crawl for Language Data. The summer internship will last ten weeks.  

Job Responsibilities

  • Under the guidance and direction of the internship project leader, use vast spoken and written corpora of conversations to develop algorithms and software for language understanding and conduct original research to invent new methods for improved performance.
  • These innovations will push the edge of science forward and will be deployed in large-scale services such as virtual assistants and intelligent agents for Fortune 500 customers.

.

Qualifications

Required

  • Candidate for PhD or MS or BS in computer science, engineering, mathematics, or a related field
  • A background in speech recognition, machine learning, or 
natural language processing with experience in one or more of the following: data-driven modeling methodologies for speech and language tasks, advanced machine learning such as deep neural networks, active learning, large-scale text mining, web crawling, and dialog modeling. 

 

  • Strong software skills: Python, C/C++, shell programming

 

About Interactions:

Interactions is a leading provider of speech and natural language technology that enables businesses and consumers to engage in productive conversations. With flexible products and solutions designed to meet the growing demand for unified, multichannel customer care, Interactions is delivering significant cost savings and unprecedented customer experience for some of the largest brands in the world. Founded in 2004, Interactions is headquartered in Franklin, Massachusetts with additional offices in Indiana, Texas, New Jersey and New York. For more information, visit www.interactions.com.

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis 

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Location

We are located in historic Franklin, MA home to the first public library. With public transportation to the commuter rail is walking distance!

An Insider's view of Interactions

What’s the vibe like in the office?

Interactions definitely has a work hard/play hard environment! Our hard work pays off in the form of different social events throughout the year, including mini-golf tournaments, halloween decorating/costume contests, Oktoberfest, and lawn games during the summer time!

Pam Cohen

Software QA Engineer

What is your vision for the company?

It is motivating and inspiring to listen to the success stories from our Clients and their customers. Our ability, as the technology team and the company to deliver a secure, reliable and scalable Platform that delivers the best of breed of our Conversational AI and Human Assisted Understanding technologies, is a major source of pride!

Mahesh Nair

Sr. VP of Engineering

What are Interactions Perks + Benefits

Culture
Daily stand up
Open door policy
Team owned deliverables
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Commuter Benefits
Some Meals Provided
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
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