Company Overview

Imagine if we could match patients with the treatments that prove the most effective for them . . .
GNS Healthcare applies a powerful form of AI called causal machine learning to predict which treatments and care management programs will work for which patients, improving individual patient outcomes and the health of populations, while reducing the total cost of care.

Headquartered in the biotechnology and health IT center of Cambridge, MA, our patented REFS™ technology is based on recent breakthroughs in causal machine learning and AI that transforms massive quantities of patient data into computer models of disease at molecular, patient, and health system levels. These computer models power up solutions, products, and services that health plans, biopharmaceutical companies, health systems, and patient foundations utilize to slow disease progression, reduce adverse events and hospitalization, and improve therapeutic effectiveness. Our platforms and solutions have been validated across more than 35 diseases including oncology, cardiovascular and metabolic disease, autoimmune diseases, neurology, etc. and have appeared in over 40 peer-reviewed publications.

Position Summary

GNS Healthcare is seeking a talented and highly motivated co-op to support the Information Technology team to assist in providing support to our distributed user base of about 80 people. The ideal candidate is someone who thrives on working in a fast paced and exciting team environment. We are considering candidates with a degree in computer science or equivalent experience in a help desk role.

Responsibilities

• Provide hardware support for servers and client devices.
• Provide technical support to users at all levels of the company.
• Troubleshoot applications, OS, and network issues.
• Install new/rebuild existing desktops and laptops.
• Develop and maintain installation, configuration procedures, and other documentation.
• Effectively communicating complex technical information in ways easily understood by the intended audience

Qualifications

• Must be skilled Mac user (majority of employees use Mac for everyday
• functions).
• Windows 7-10, Microsoft Office (Mac and Windows) proficiency a must.
• Basic understanding of TCP/IP networking; DHCP.
• Office 365 experience is a plus
• Broad problem solving experience with system software, network configurations, and standard software products across multiple platforms
• Excellent oral and written communication skills.
• Ability to learn and adapt quickly.
• Customer service orientation.
• Efficient planning and organizing skills with attention to detail.
• Desire to build positive relationships and deliver a great customer experience
• Experience with OpenVPN, Linux, iOS, Android OS helpful, but not required.
• Ideal applicants are juniors or seniors in college OR in graduate school.
• Interest in or familiarity with healthcare, biology, pharmaceutical, or biotech a plus.
• Proficiency in Microsoft Office required.
• Excellent communication skills and ability to perform well in a team.
• Problem solver who takes initiative to drive projects to completion.
• Ability to work well under pressure and meet deadlines.
• Positive attitude a must!

Company Culture

Our philosophy at GNS is simple: we cannot transform healthcare with anything less than an all-star team. We are seeking smart, driven people who are experts in their field, have a track record of success and a passion for creating change. We believe that strong teams supercharge the performance of individuals, create a fun and dynamic workplace and great results for our clients and the people they serve.

We are passionate about our work and believe in the ability of our technology to change the world. Our core values of integrity, collaboration, value, diversity, and game-changing guide our behaviors with each other and our clients.

Equal Employment Opportunity

GNS Healthcare provides equal employment opportunities to all employees and applicants for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity or expression, age, veteran status, disability, pregnancy or conditions related to pregnancy, or genetics. In addition to federal law requirements, GNS Healthcare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.