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Business Operations Analyst Co-op or Internship (Spring Semester)

| Somerville
Have you ever popped on your favorite website only to wait what seems like hours for the page to load? How about the new app you downloaded on your phone that always seems to crash? Maybe you just got a new debit card because a store you’ve shopped at had a security breach? Yea…. we hate that too. At SmartBear we love great applications and are delivering the tools every development organization needs to drive quality in the new connected world. Over 2 million software professionals worldwide rely on our products every day to ensure you don’t have to deal with those annoyances.
SmartBear is looking for a Business Operations Analyst to assist in the on-going assessment of the efficiency and effectiveness of operations across our organization. Reporting to our Senior Systems Admin, this role will aid in the aggregation and analysis of key performance metrics across multiple facets of the business ranging from rep activity and process measurement to territory analysis and capacity planning.

Responsibilities

  • Update and deliver nightly/weekly reports on sales activity/performance 
  • Support on-going territory analysis and creation
  • Collaborate with leadership to produce regular reporting on process efficiency, effectiveness and adherence
  • Assist with Ad Hoc reporting and analysis in response to on-going business needs 
  • Work with system experts to standardize data across systems 
  • Oversee on-going data clean-up exercises; building exception reports

Qualifications

  • Working towards BS/BA degree with Business Mgmt/Systems focus
  • Advanced knowledge of Excel (data filters, VLOOKUP, Pivot Tables, Data connections, Macros)
  • Familiarity with CRM and/or ERP systems (salesforce.com and/or Netsuite preferred)
  • Intellectual curiosity
  • Strong analytical and problem solving skills

About Us
 
SmartBear is behind the software that empowers developers, testers, and operations engineers at over 20,000 of the world’s most innovative organizations including Adobe, JetBlue, MasterCard, and Microsoft. More than 6 million people use our tools to build, test, and monitor great software, faster. Our high-impact tools are easy to try, easy to buy, and easy to use. These tools are backed by a team of people passionate about helping you create software that transforms our world. Those tools are SmartBear tools. That team is SmartBear. For more information, visit: http://smartbear.com, or follow us on LinkedIn, Twitter, or Facebook.
 
SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.

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Location

Our office overlooks the Mystic River and is surrounded by: bars, restaurants, shopping, and is steps from the Assembly Orange line stop.

What are SmartBear Perks + Benefits

SmartBear Benefits Overview

SmartBear is proud to offer a comprehensive benefits package designed to serve the needs of our employees. Just a few of which include:

-Great office perks including: $75 Sneaker reimbursement, free catered lunches on Friday's, and cold brew on tap
-Health benefits that offer varying levels of coverage and accessibility through Blue Cross Blue Shield
-Company-Paid benefits that protect you and your family from financial hardship
-Voluntary benefits to provide you with added security (We even offer Pet Insurance!)

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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