Company Overview

Join the hottest consumer electronics startup in New England. We are adding thousands of customers every week and they need your support.

Job Summary

Respond to customer inquiries regarding order status. Reply to prospect requests for information. Update existing orders per customer requests regarding shipping, refund, and return status. Recommend continuous process improvements to increase customer satisfaction.

Responsibilities and Duties

1. Respond to daily customer emails within system time constraints 
2. Review daily customer orders for data accuracy, completeness and validity (pricing, discounts, and shipping rules); ensure orders are processed for fulfillment within 24 hours.
3.  Contact and follow up with customers to resolve out-of-boundary conditions.
4. Review backlog every day and resolve unshipped orders with fulfillment centers.
5. Prepare and close corrective action requests for customer order failures.
6. Assist Logistics and Customer Support teams as required for customer-related issues.​Perform miscellaneous job-related project duties as assigned.

Minimum Job Requirements

• Ability to establish, implement and maintain operating goals and objectives.
• Skill in the use of personal computers and related software applications.
• Records maintenance, organization, and retrieval skills.
• Strong interpersonal skills: the ability to effectively and persuasively communicate with colleagues and customers.
• Can compose concise and positive communications to customers.

Working Conditions and Physical Effort

• Work is normally performed in a typical interior/office work environment.
• Immedia is a non-smoking work environment.
• You must integrate into the team and make positive contributions to our success.

Qualifications and Skills

· Two years related sales administration experience

· High school diploma

Benefits and Perks

Intern-to-permanent potential after 8 weeks

$15 per hour

Free Parking

Free lunch with other employees every Tueday and Thursday