Senior Accounts Receivable Administrator

| Cambridge
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What’s it like to work at Quick Base? Well, our company, our market and our customers are growing fast. This means all Quick Base employees are engaged in interesting and challenging work, we have the opportunity to try new and different things and lots of room for career advancement (1/3 of our employees are in a new role from 1 year ago!). We work with exceptional colleagues and foster an environment that empowers those closest to the work to make decisions and provide each other the support to move quickly and learn as we go. Quick Base combines the excitement and pace of a startup with the stability and work/life balance of a market leader. Find out if Quick Base is for you!

 

Position Overview:

The Senior Accounts Receivable Administrator will report directly to the Senior Manager of Accounting and is a critical member of the quote to cash process (“Q2C”) and accounting function. The Senior Accounts Receivable Administrator will be responsible for the end to end collections and accounts receivable process including monitoring past due invoices, performing daily collections activities, leading the cross-functional AR aging meeting, performing the monthly bad-debt analysis and assisting with the monthly accounting close. The candidate for this role will have the opportunity to build and refine the AR process and will have significant interaction with customers, Sales leadership, General Accounting, Corporate Controller and other operational stakeholders.

 

Responsibilities:

  • Responsible for the daily operations of the accounts receivable process including cash applications, collections activities, monitoring bad debt and write offs and performing monthly accounting close procedures
  • Manage shared OM/AR resource in performing their assigned AR tasks and projects
  • Establish and manage relationships with customer billing contacts, acting as a partner to ensure a positive customer experience from a billing perspective
  • Investigate and resolve billing disputes and account discrepancies with customers
  • Maintain the accounts receivable shared inbox and provide timely and professional responses to customer inquiries and disputes
  • Manage the AR aging (within a Quick Base app) and recommend a path to resolution for past due and slow paying accounts
  • Escalate collections issues to the sales team and sales leadership as necessary
  • Lead the cross-functional bi-monthly AR aging meetings by highlighting accounts up for suspension and cancellation, using judgment to recommend a path forward
  • Review and approve state/local exemption and VAT registration forms
  • Establish a process for a more streamlined tax exemption and VAT registration form tracking, including recommendations on use of systems (eg. AvaTax) to increase efficiency and compliance
  • Review and approve customer refunds for processing
  • Prepare month end AR reconciliations, ensuring Zuora cash balances agree to the general ledger
  • Prepare the bad-debt reserve for the monthly accounting close
  • Calculate and monitor the Company’s days-sales-outstanding (DSO) metric on a monthly basis, providing trends and analysis to the Corporate Controller, CFO and FP&A as requested
  • Partner with Order Management and the Corporate Controller to support the Company’s international expansion from an international tax and invoicing perspective
  • Work with FP&A to establish and maintain accounts receivable forecasts
  • Suggest, implement and maintain process improvements to automate the end-to-end AR process

 

Qualifications:

  • Bachelor's degree required
  • 3-5 years of relevant experience in accounts receivable and collections, preferably in a high-growth SaaS company environment
  • Experienced user of Q2C systems including subscription billing software (preferably Zuora and Avalara), ERP systems (preferably NetSuite), banking platforms and customer portals (including but not limited to Ariba, Taulia, Coupa, Tungsten, etc)
  • Experience with customer collections process and cash applications, including posting invoices in customer portals, following up on past due accounts, check scanning and cash application and accounts receivable month-end reconciliations
  • Basic knowledge of GAAP accounting principles around Accounts Receivable preferred

 

Behavioral and Interpersonal:

  • Strong communication skills and desire to work cross-functionally to achieve common goals
  • Collaborative team player with high standards and ethics
  • Ability to prioritize and multi-task in a face paced environment and manage several tasks simultaneously
  • Strong organizational and problem-solving skills
  • Ability to engage with customers to discuss payment issues in a professional and respectful manner, working with them on solutions or upholding policy as necessary
  • Ability to work independently and make judgment-based decisions with a good sense for when escalation and additional communication may be necessary
  • Independent, self-starter wiling to think outside of the box and influence change and to be proactive on implementing process improvements
  • Desire to work in a high growth, fast-paced and constantly evolving environment
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Location

Accessible by car or MBTA busses and T!

An Insider's view of Quick Base

What's something quirky about your company?

Something quirky about Quick Base is for sure, Waffle Wednesday. Every Wednesday you can expect to see 20+ people gathered in the kitchen anxiously awaiting their hot, made-to-order waffle in the morning. This time allows for a relaxed morning and the opportunity to get to know all of the other waffle-lovers and new employees at QB!

Emily

Growth Marketing Co-op

What's the biggest problem your team is solving?

Bringing the power of business automation and the “drag and drop” ease of integration between software systems to our platform. Our mission is to deliver an easy to use, scalable, performant and secure solution to business users and empower them to automate their processes quickly and effectively.

Armelle

Director, Software Engineering

How does the company support your career growth?

Growth and Quick Base have almost been synonymous to me. The learning has not stopped since the day I stepped into the interview. Perfecting my skills when I was in sales development has led me to success as an Account Executive. Quick Base's focus on learning has made me a true sales professional.

German

Account Executive, Small Business

What is your vision for the company?

Our platform allows people to reshape how they work without getting caught up in the pitfalls of IT. We help to unleash people’s creativity with a concept referred to as Citizen Development. I see Quick Base leading the next transformation of the workforce by being the biggest and best Citizen Development platform.

George

Chief Revenue Officer

What are some things you learned at the company?

I've learned that cross functional collaboration is key. Taking chances and jumping at opportunities is critical, but above all else, go with your gut!

Shannon

Account Executive, Enterprise

What are Quick Base Perks + Benefits

Quick Base Benefits Overview

• We offer comprehensive medical, dental and vision plans that start day 1 of employment.
• The Quick Base 401k plan includes a match of 125% up to 6% of contributions, with a $10,000 annual maximum.
• We subsidize pre-tax commuting expenses up to $84.50/month.
• Fun perks such as a cold brew keg, snacks, Waffle Wednesdays, etc.
• Through our Quick Base Cares program, employees can take up to 4 days per year (paid) to partner with non-profit organizations to make a positive impact where we work and live.
• To motivate employees to stay or get active, we provide a Wellness Benefit where we reimburse up to $650 per year.
• Our Tuition Assistance Program offer employees reimbursement up to $5,000 per year for their continued career development.

Culture
Volunteer in local community
Our Quick Base Cares Committee provides volunteer opportunities for our employees, from food drives to cleaning up a local park. Our team logged 1400+ hours of volunteer time last year!
Friends outside of work
Intracompany committees
We have a cross-functional committee, the Joy Division, which hosts fun events and offers new ways to hang out with our fellow Quick Basers. Our latest is a kickball league starting up this April!
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
The Quick Base 401k plan includes a match of 125% up to 6% of contributions, with a $10,000 annual maximum.
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Quick Base hosts an annual family picnic that includes a BBQ, bouncy houses, games, face painting and a shaved ice truck!
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Recreational Clubs
We currently host a Game Night, Book Club, and Kickball League, and are always up for a new club or team!
Fitness Subsidies
We offer a Wellness Benefit reimbursable up to $650/year for eligible expenses, such as a gym membership, race entry fees, a bike, and much more. Our Cambridge office also has a free gym onsite.
Professional Development Benefits
Tuition Reimbursement
Lunch and learns
Quick Base encourages employees to show off their skills or a new project to other QBer's via a Lunch and Learn.
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