Indigo improves grower profitability, environmental sustainability, and consumer health by natural microbiology and digital technologies. Utilizing beneficial plant microbes and agronomic insights, Indigo works with growers to sustainably produce high quality harvests. The company then connects growers and buyers directly to bring these harvests to market. Working across the supply chain, Indigo is forwarding its mission of harnessing nature to help farmers sustainably feed the planet. The company is headquartered in Boston, MA, with additional offices in Memphis, TN, Research Triangle Park, NC, Sydney, Australia, Buenos Aires, Argentina, and São Paulo, Brazil. http://www.indigoag.com/

As a Global Business Service (GBS) Regional Credit & Collections Analyst, you will support Indigo’s global customers and growers to identify and resolve billing issues, reconcile accounts and drive monthly collection targets. A successful individual will be self-motivated – someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong external and internal/cross-functional relationships and demonstrate exceptional organizational skills and attention to detail. You will earn trust with our customers to facilitate timely payment.

Responsibilities:

• Maintain strong relationships with our customers to ensure timely collections with a high degree of accuracy.
• Manage a portfolio of assigned customer receivables and work to maximize Indigo’s cash flow by solving customer payment issues.
• Full cycle of accounts receivable past due balances including review and monitor A/R Aging Reports, collection targets and send statements and copies of unpaid invoices to customers.
• Customer contact (calls), research, analysis and account reconciliations.
• Calling customers and scheduling resolution sessions to understand the procure-to-pay cycles of our customers.
• Providing customers with statements and reports that meet their procure-to-pay requirements and facilitate timely remittance to Indigo.
• Managing and resolving invoice discrepancies to ensure timely and accurate receivables and prompt remittance of balances due to Indigo.
• Managing internal and external Credit & Accounts receivable inquiries related to assigned portfolio.
• Maintaining customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.
• Understand the Indigo billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR.
• Understand the pain points of customers and solve our customer’s problems.
• Identify and recommend process improvements to ensure capacity for our significant growth making it easier for customers to pay Indigo.
• Provide prompt, efficient, detailed customer-oriented service to customers.
• Keeping detailed notes, task creation and reminders in collections tools.
• Actively seeking solutions to customer and sales needs, communicating trends to leadership and suggesting innovative solutions on behalf of the customer experience.
• Acting as the “voice of the customer” and Sales Teams reporting and acting on observed areas or improvement.
• Escalating when appropriate to direct manager and/or senior leaders.
• Backup-up for Billing Specialists, Lien Specialist and Regional Credit & Collection Specialist as needed.

Competencies:

• High integrity.
• Detail-oriented.
• Ability to negotiate in a collaborative manner with other parts of the business while balancing and managing the risk to Indigo.
• Customer service oriented.
• Positive attitude towards issue resolution.
• Ability to work independently; resourceful.
• Ability to work in a team environment, collaborative.
• Ability to work in an ambiguous environment.
• Ability to understand implications of various business modes, and the risk of each to the business to appropriately determine the necessary process and evaluation of customer base by business line.

Qualifications:

• Bachelor’s degree or equivalent in Finance, Business or Information Systems.
• 3-5 years’ experience in a customer service or financial services role.
• Experience in the agricultural industry preferred.
• Excellent communication skills both verbal and written - ability to communicate expectations and policy externally and cross-functionally.
• Demonstrated Excel skills.
• Experience working with data analysis and/or financial data.
• Experience working effectively across internal and external organizations.
• Strong verbal and written communications skills.
• Excellent organizational and time-management skills
• Technical experience or familiarity with CRM/ERP systems – Oracle and Sales Force preferred.
• Willingness to adjust day to day responsibilities as needed to meet business needs.