We're on a mission to transform global workplace communication, and we need your help. How do you prefer to collaborate with your colleagues? By phone, video, instant message, or even text? Fuze is making it easy for businesses to embrace the modern, mobile workforce. We offer a single cloud-based platform that includes these technologies and more for simple, smart communication that works.

The Billing Analyst is a key member of the company’s Accounting department. He/she will be responsible for a large variety of tasks to include; creating and editing customer invoices, delivering (either electronically or via mail) invoices to customers, and researching discrepancies on invoices. The analyst will be accountable for invoicing, tracking receivables and may be asked to participate in financial operations audits as needed. This role will provide opportunity to participate in special projects utilizing general accounting skills offering opportunity for professional growth.

What you'll do:

• Create and deliver monthly invoices to customers for payment
• Follow-up with customers regarding those payments
• Perform research on reported discrepancies using multiple systems
• Effectively manage a shared queue of billing tickets with the billing team
• Prepare basic account reconciliations
• Support the Finance team with audit validation requests
• Perform a variety of data entry tasks
• Identify challenges/issues and provide feedback to refine and improve processes on an ongoing basis
• Maintain a high level of accuracy on assigned tasks
• Collaborate and communicate with internal customers, peers and other departments (i.e. Sales, Customer Success, Support) to ensure organizational and customer commitments are met

 What you must have:

• Bachelor’s degree required (accounting a plus)
• Excellent communication and customer service skills
• Comfortable speaking directly with clients regarding past due invoices
• Ability to work independently as well as in a team environment
• Ability to adapt to manual processes
• Solid problem-solving skills
• Ability to positively and comfortably handle and prioritize multiple tasks in a fast-paced environment
• Ability to handle confidential financial information appropriately
• Strong written and verbal communication skills
• Strong organizational and customer service skills

Technical Skills:

• Proficiency in Microsoft Office (Excel, Word), Google Docs, and Adobe PDF
• NetSuite experience a plus
• Salesforce experience a plus