Director of Product Management, Search & Personalization

| Boston

Wayfair is looking to fill one of the most senior product roles, the Director of Search & Personalization. The Product Management Director will grow a cross-functional team responsible for driving a best-in-class Customer experience across our product (Web, Mobile Web, and App) to ensure that customers have all the information they need to confidently make decisions, and have a seamless and product discovery experience with Wayfair. This leader will drive product solutions with a focus on machine learning and personalization to deliver recommendations and personalize the experience by which customers search, organize, and refine images and products.  The Director is responsible for defining front-line product vision, developing cutting-edge customer-first strategies, and ultimately delivering on that vision with a unique, differentiated experience that delights Customers and accelerates Wayfair’s growth.

This role presents a significant intellectual, technical, and user experience challenge with enormous opportunity for business impact. As a product visionary and an inspiring people leader, you will lead a team of experienced Product Managers to help them generate ideas for new site features and enhancements, and ensure that we’re pushing the bounds of creativity and innovation, consistently executing at a high level.  S/he will work cross functionally with leaders from our Data Science, Engineering, Creative, Operations, Merchandising, and Executive teams. This leader must be adept at creating a shared vision and be the communicator who can get all stakeholders on board to drive delivery. This leader will be passionate about customer experience, innovation, and business growth.

Responsibilities:

 

·         Leverage our Product to accelerate customer engagement by owning all aspects from vision definition to execution across a cross-functional team

·         Directly lead and mentor a team of experienced Product Managers, growing a team of 5 to a team of 15+ over the next 12-18 months

·         Work with your team to translate the vision and voice of Wayfair into highly engaging and effective Web, Mobile Web, and App experiences

·         Work closely with the executive team and key leaders across Wayfair to ensure the vision aligns with broader company objectives

·         Utilize data to understand customer needs and behaviors as well as business objectives, and enable the team to transform that knowledge into website enhancements and new features

·         Monitor performance of the team’s initiatives and measure impact of product enhancements

·         Communicate performance metrics to key stakeholders throughout the organization

·         Build and maintain a roadmap to delight users and grow the business

·         Set the product strategy, prioritize features, build consensus, and coordinate product schedules with a team of engineers and designers to ship high-quality experiences to Wayfair customers

·         Integrate usability studies, user research, market analysis, and community feedback into product requirements to ensure products satisfy user needs as well as wants

·         Inform product decisions with quantitative data on user behavior and experimentation (a/b testing)

 

Qualifications:

 

·         8+ years’ Product management experience (3+ e-commerce or retail product management experience), or those with exceptional leadership and business experience looking to make a transition from consulting and other industries into eCommerce

·         4+ years’ experience successfully managing and developing highly effective teams

·         Excellent analytical skills with demonstrated experience turning data into actionable insights. Familiarity with data science and machine learning is preferred.

·         Deep understanding of business strategy and metrics

·         Passionate about building functional and engaging user experiences

·         Excellent written and oral communication skills

·         Technical background, or technical orientation

·         Strong cross functional leadership experience

·         Entrepreneurial mindset, with a bias for customer focused innovation

·         Bachelor’s degree in either a technology or business discipline, MBA a plus

 

About Wayfair

Wayfair Inc. offers an extensive selection of home furnishings and décor across all styles and price points. The Wayfair family of brands includes:

·         Wayfair, an online destination for all things home

·         Joss & Main, where beautiful furniture and finds meet irresistible savings

·         AllModern, a go-to online source for modern design

·         DwellStudio, a design house for fashion-forward modern furnishings

·         Birch Lane, a collection of classic furnishings and timeless home décor

·         Perigold, access to the finest home furnishings brands—previously only available in showrooms

 

Wayfair generated $3.9 billion in net revenue for the twelve months ended June 30, 2017. Headquartered in Boston, Massachusetts with operations throughout North America and Europe, the company employs more than 6,000 people.

 

 

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Location

4 Copley Place - Floor 7, Boston, MA 02116
4 Copley Place - Floor 7, Boston, MA 02116

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