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UX Researcher

| Greater Boston Area

Toast Overview:

We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

Job Overview:

Would you like to join a world-class organization that is dedicated to customer outreach and rich field research with users? Do you have a passion for the hospitality and service industry, and a desire to help build a delightful experience for restaurant guests? If so, you could be a Toaster!

The UX Researcher is responsible for recruiting, scheduling & leading research with restaurant owners, managers, staff and end consumers to participate in targeted studies. Such research may include in-restaurant ethnographic field studies, usability testing of proposed new designs, surveys, focus groups, and various online exercises. This role involves building long-term relationships with customers, as well as searching and compiling lists of new potential participants that meet a variety of specific screening criteria.

As a UX Researcher, you will:

  • Work with Product management & Product designers to determine user research needs, prioritize user research goals and schedule research projects
  • Determine & design appropriate research methodology, scripts and interview guides
  • Launch, and conduct qualitative and quantitative user research studies
  • Synthesize user research and socialize findings with stakeholders and the company at large
  • Be a storyteller – deliver insights both verbally and visually to generate empathy, emotion, and engagement from stakeholders and Toast customers
  • Effectively turn insights into actionable recommendations
  • Advocate for the customer perspective across Toast

Do you have the right ingredients?

  • BA/ BS required
  • Minimum of 4-6 years of experience leading research projects in a professional environment, preferably in a technology company or research consulting firm
  • Experience with B2B and consumer outreach, including demonstrated long-term customer relationship building
  • Experience with recruitment for research and screening tools/ process
  • A track record of successfully leading detailed user research studies, with a portfolio to showcase this work
  • Excellent communication and presentation skills
  • Understanding of the hospitality space and the evolving market dynamics will be considered a plus, but not required
Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.

An Insider's view of Toast

What are some social events your company does?

Toast puts a major focus on culture and centers its events around keeping Toasters engaged and social. In the past 6 months alone, we’ve had a competitive field day, a summer appreciation event (with a bonfire, food, drinks, and music), and a fall cookout where we had a pig roast and potluck. One of our own employees even performed with his band.

Brittany Rothstein

Training Content Specialist

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
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