The Senior VUI Architect is a key member of the design team and will be responsible for leading creation of a user centric design methodology that incorporates user feedback throughout the design process. The team creates the system persona, and overall dialog flow. It communicates the design with sample calls and creates a detailed design specification document that directs call-flow and grammar development and plays an integral part in application tuning and continuous improvement. The Senior VUI Architect is deeply involved and influential during the presales phase, development/implementation phase, and ongoing support phase of all applications.

• Serve as thought leader in area of caller experience, user centric design methodology, and design best practices for Interactions.
• Responsible for establishment and deployment of Best Practices for function. Develop and implement metrics that track the success of application deployments and ongoing implementation.
• Maintain, evolve, and promote the Interactions’ brand caller experience. Remain abreast of industry progress in delivering natural language voice applications. Serve in a consultative capacity to sales in opportunity assessment and planning engagements with prospective clients during pre-sales engagements.
• Responsible for initial design of applications and ongoing design oversight/ownership including:  Caller experience, Usability, VUI Design, Speech integration, and Optimization.
• Provide leadership to design process and contribute to continuous improvement and optimization to drive obtainment of business case metrics and improvement of KPI’s.
• Facilitate improved documentation of application designs using artifacts that are consumable by both internal staff and client SMEs.
• Responsible for re-design of existing applications as necessary to enhance user experience and to incorporate new capabilities such as ASR, SMS, etc.
• Develop metrics that track the success of the deployments and ongoing implementation and that demonstrate how we are adding value for the client.
• Responsible for the design and delivery of application vision clips.
• Work with voice talent to ensure alignment with design elements.
• Serves as team lead and mentor to junior designers.
• Engagement with clients during contracting phase, project kick-off, and design reviews. Travel as required for design. Estimated to be 10-20%.