Senior UX Writer

| Greater Boston Area

We are a rapidly growing company that’s revolutionizing the way that restaurants do business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing features, and award-winning customer support. As a Toaster, you will be challenged to tackle meaningful projects that will help shape our company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

Looking to join a fast-growing company on a talented team that’s changing the future of restaurant experiences? If so, that’s Toast.

As a Senior UX Writer, you’re passionate about showcasing the value of UX writing as a critical part of any experience. You’re right for this role if you have a keen eye for grammar and a deep respect for copy conventions and brand voice; you proactively push your craft to higher levels of excellence through curiosity, training, and a genuine love for writing (and rewriting); you strive for clarity, brevity and delight in the products you work on and you are an enthusiastic and humble teammate.

What you will do:

  • Define Toast’s UX writing conventions based on our brand voice and tone — owning copy consistency across products
  • Work closely with Designers, User Researchers, and Product Managers to understand the requirements for projects and produce clear, concise, helpful user experiences
  • Write human, straightforward copy considering multiple solutions and delivering well thought-out options on time
  • Juggle multiple assignments with ease and mentor others with grace
  • Present confidently and deliver work to a variety of audiences, articulating copy choices and the thinking behind your recommendations

Do you have the right ingredients?

  • 4+ years’ relevant experience in a software company with positive results
  • BA/BS degree with an emphasis in English, HCI, Art, etc. preferred
  • Passion for writing simple, straightforward, user-centered copy and a demonstrable portfolio to prove it
  • Knowledge of user-centered design with the ability to recognize when copy isn't’ the solution to the problem
  • Comfort working in Google Docs, Sketch, and Invision
  • Innovative thinking, empathy, and a desire to continuously learn and evolve
Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Software Engineer

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
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