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Senior UX Practitioner

| Cambridge

Check out a video with a Sr. UX Practitioner on the Experience team here. 

edX, a Cambridge-based non-profit, is dedicated to increasing access to high-quality online education to everyone, everywhere. It’s a big job - think internationalization, accessibility, and usability - and we’re looking for someone interested in the challenge of building great experiences at scale.

We’re backed by Harvard and MIT and located in the heart of Kendall Square.

We like doing cool stuff and we GSD.

The culture at edX is casual and collaborative. UX team members are embedded into larger, cross-functional teams with product and engineering. Our agile workflow and embedded structure allows us to have a lot of influence and shape decisions about what to create for learners. We do our own research with learners.

Basics:

  • Have at least 5-10 years professional experience in the software/design/digital world
  • Recent experience in UX roles ~ 5+ years
  • Well developed business acumen - you ask good questions, engage in critical thinking, and understand how to balance business needs, user needs in a practical and effective way
  • Happy to talk through your thinking, your processes, and to show us your work
  • Deliver UX for Product Development in an Agile environment
  • Influence and model ways of working beyond the local UX team to evangelize and push design into the larger organization
  • Demonstrate expertise in a foundational UX method like research, surveying, prototyping, design thinking, information architecture, or UX-related discipline
  • Lead teams, direct work, coach, mentor, and train junior team mates
  • Prioritize, manage, and identify opportunities for value add work through formal and informal channel

As an edX UXer, you:

  • Identify and solve edX learners’ problems (no really)
  • Articulate your design choices and ground them in usability heuristics, WCAG 2.0 accessibility guidelines, and user research
  • Experiment a lot - find data, make research plans, make prototypes (of all levels of fidelity and interactivity), run studies, analyze results, and take action
  • Understand established interactive technologies and possess an undying thirst to learn about new ones
  • Define and work within visual themes based on your excellent understanding of grids, typography, color, and design principles
  • Document your thinking using thoughtfully chosen and informed deliverables and artifacts like: sketches, wireframes, prototypes, site maps/flows, personas, and design comps
  • Are embedded with a cross-functional team and collaborate with peers in product and engineering
  • Use a variety of tools and techniques as appropriate for your team’s needs
  • Act as an active participant, mentor, and subject matter expert (with some UX domain) to help elevate the quality of work of the overall UX team
  • Motivates, inspires, and influences others in the org to engage with design thinking and best UX practices
  • Participates in identifying and defining strategic initiatives as well as supporting those efforts

Drives meaningful results through their work - like increased engagement, Return on Investment, Conversion, Revenue

Sorry, employment visa sponsorship is not available. This position is based in our Cambridge, MA office.


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Location

edX is right near the MIT campus in the Kendall Square neighborhood of Cambridge, MA. There are cafes, bars, restaurants, gyms, and a T stop nearby!

An Insider's view of edX

What’s the vibe like in the office?

Always fun and collaborative. I've never worked at a place where so many co-workers greeted me by name after just my first day.

Jim

Sales Development Manager

What projects are you most excited about?

My work focuses on enabling course teams at partner institutions to create high-quality learning experiences on edX.org. Right now couldn't be a more critical time for this work as we ramp up the amount of Master's degrees we are offering this Fall. I work with faculty, instructional designers, media producers, and project managers.

Ben Piscopo

Learning Designer

How has your career grown since starting at the company?

Working at edX has given me invaluable experience that has allowed me to explore and develop my career. I’ve been able to take on challenges and learning opportunities that have helped me discover the work I’m most passionate about. In my time at edX I’ve grown into a new role and continue to learn more about my work and myself.

Mary Mooshian

Associate Product Marketing Manager

How would you describe the company’s work-life balance?

At edX, getting your work done is very important, but the company also understands that your life and well being outside of work is directly correlated to productivity during work hours. This is clearly communicated across all levels and departments. There is also lots of company wide fun activities that help us get to know our coworkers outside.

Juliana

Software Engineer I

What are edX Perks + Benefits

edX Benefits Overview

edX employees are eligible for all MIT benefits. Enjoy the benefits of an established benefits program, but still live startup life.

Culture
Volunteer in local community
edX volunteers for the Charles River Conservancy for a Cleanup day and is deeply embedded in the local edtech community.
Partners with Nonprofits
edX partners with Year Up and She Geeks Out.
Friends outside of work
Eat lunch together
Intracompany committees
edX has a Sustainability committee, various employee resource groups, and an edX Cares committe involved in giving back to the community.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
We have a pension plan too!
401(K) Matching
5% match
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Sick Days
Employees receive _40__ hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
edX hosts two company outings per year - in the summer and in the winter. There are department-specific outings throughout the year!
Free Daily Meals
Stocked Kitchen
Happy Hours
Parking
We offer employees Paid on-site garage parking.
Recreational Clubs
edX has a running group and a pickup basketball team.
Fitness Subsidies
edX has access to the MIT gym at a great rate!
Professional Development Benefits
Tuition Reimbursement
Promote from within
Continuing Education stipend
We have a $5,000 tuition reimbursement (per calendar year) through MIT's benefits. Additionally, we have a $200 stipend (per calendar year) for edX courses.

Additional Perks + Benefits

As employees of MIT, we have some of the best benefits around! Free lunch every day (of various catered cuisines) brings people into the cafeteria to enjoy lunch as a group, and opens up edXer's culinary horizons.

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