Senior UX Experience Designer - Humana Edge

| Greater Boston Area

Responsibilities

 

Come help us redefine the future of HealthCare.  With a history of transformation over the last 50 years, Humana is once again transforming itself using a startup approach. At ‘Humana – Edge’ we are on a mission to improve health outcomes for our seniors and helping them lead a fulfilling life. The Product & Experience team drives the product vision for our web, mobile and conversational AI digital presence with a strong focus on user experience, and strive to create clear, beautiful, inclusive web experiences empowering our customers.

 

In this role you will be at the forefront of designing new products and services that break the mold of what healthcare is today. 

 

The role:

  • Having a strong passion for and understanding of user-centered design processes, systemic thinking, and interaction design principles.
  • Create unique design visions and visual languages, and lead their execution across a broad range of omni-channel experiences.
  • Work with product, UX and strategy team members to ideate, sketch and design solutions that deliver on consumer needs and jobs to be done.
  • Work closely with strategy and design technology teams to ensure that design requirements are achieved and delivered on.
  • Lead the definition and creation of flexible, coherent design systems and component libraries for digital (think google material design).
  • Develop high-level and detailed storyboards, mockups, and prototypes to effectively communicate omni-channel (including voice) concepts that can be used in presentations and user testing/co-creation.

 

Required Qualifications

  • Bachelor's Degree in HCI area, or related field
  • 7+ years of visual and user-centered design expertise
  • Comfortable with ambiguity in a fluid organization
  • Be both a visual and verbal storyteller, delivering insights about people and behavior in a way that generates empathy, emotion, and engagement
  • Familiarity with Jobs to be done methodology
  • Ability to rapidly iterate, delivering wireframes, mocks, and prototypes which approximate the customer experience
  • Expertise in design and systemic thinking and strong knowledge of interaction design principles and methodology
  • Proficiency with design and prototyping tools such as AdobeCC, Sketch, InVision, Miro and Simpli with an ability and openess to come up to speed with new emerging technologies quickly
  • Experience with Figma
  • Expertise in creating, conducting, and analyzing usability evaluations Interactive prototyping skills 
  • Embrace challenges and inspire new ways of thinking
  • Self-motivation, excellent communication, an open mind, the ability to thrive in multidisciplinary teams, and the skills to balance great design with short deadlines
  • Experience working in Agile environment

 

 

Preferred Qualifications

  • Experience with conversational interaction design and its related technologies (natural language understanding, speech recognition, dialog generation, and speech synthesis) is highly desirable.
  • Experience designing and building solutions for HealthCare is a plus.

 

 

Additional Information

  • Portfolio must accompany resume and contain details of project work and your role in that project. The work should span mobile and web. Any VUI work a big plus.
  • No need for a cover letter.
  • This job is full time and based out of our Boston office. There may be travel from time to time to other offices or for customer research purposes.

               

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Technology we use

  • Engineering
  • Product
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Location

Our bright, brand new, open-concept offices are located in the bustling Seaport district surrounded by like-minded high-tech and start-up companies.

An Insider's view of Humana Studio_h

What’s the vibe like in the office?

The Boston office is very open and built to make conversations & interactions easier. It’s easy to reach out to people (at any level) to ask for help, input, or just have a casual chat. There are 2 community managers who also help to plan events throughout the week for associates (e.g., yoga, happy hour, games). It’s a super lively environment!

Nanxi Ling

Experience and Transformation Lead

What projects are you most excited about?

The opportunity to be part of launching new products and care plans from greenfield by leveraging the latest technology stack and building best in class experience for both internal and external facing user applications, that will ultimately help us a company to focus on “Whole Person Health” rather than being than being a transaction system.

Kapil Sibal

AVP, Software Engineering

What are Humana Studio_h Perks + Benefits

Humana Studio_h Benefits Overview

• 401(k) with 125% match on first 6% contributed
• Associate Incentive Plan (AIP)
• Personal Time Off (PTO)
• Two Personal Holidays in addition to other major holidays
• Volunteer Time Off (VTO)
• Tuition Assistance
• Parental Leave / Caregiver Leave
• Comprehensive medical, dental, and vision insurance with subsidized premiums
• Life & Disability Benefits
• Adoption Assistance
• $2,500 Associate Referral Bonus for qualified positions
• Wage Works parking and commutation pre-tax benefit
• Charitable Matching Gift Program
• Network Resource Groups

Culture
Volunteer in local community
Volunteerism at Humana is part of our DNA - each employee is given 2 full days per year to designate to the cause of their choice. Volunteer on your own or with your team.
Partners with Nonprofits
Humana Foundation, Bold Goal Initiatives + MANY MORE!!!
Eat lunch together
Intracompany committees
Cross organization projects and initiatives, Network Resource Groups
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Humana is ranked #42 on DiversityInc's Top 50 Companies for Diversity and Inclusion. Our CEO Bruce Broussard Chairs the Executive Diversity Council and sets our agenda.
Unconscious bias training
Humana is partnering with Cook Ross, renowned consulting firm with deep expertise in Unconscious Bias to ensure that everyone can bring their whole self to work.
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Humana's retirement plan is administered by Charles Schwab and offers a broad selection of stocks, bonds and international index funds to choose from.
401(K) Matching
Humana provides employees with a 401(k) matching plan managed by Charles Schwab. We match 125% of contributions up to 6% of an employee's annual gross pay.
Performance Bonus
The Associate Incentive Plan, or AIP, enables us to recognize associates for their contributions to the company's performance and outstanding contributions to those we serve.
Match charitable contributions
The Humana Foundation will match your donation dollar for dollar up to $100 per calendar year; or $2 for every $1 if you donate to an active Humana Foundation grant recipient.
Child Care & Parental Leave Benefits
Generous Parental Leave
Parental Leave provides up to 6 weeks of paid time away from work to bond with your newly born, adopted, or fostered child. The Parental Leave benefits are available to both the primary and secondary
Flexible Work Schedule
Humana provides employees with a flexible work schedule that includes Core hours but is at the discretion of leadership.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
We reimburse up to $5000 for eligible adoption expenses and 6 weeks of paid leave, 6 weeks unpaid.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Our employees receive 16 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Humana offers a pre-tax commutation benefit through Wage Works.
Game Room
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, 1-to-many program, Cross-department program, Career mentoring, Leadership mentoring.
Online course subscriptions available
Paid industry certifications
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