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Senior User Experience Strategist

| Somerville

Who We Are

MedTouch is an award-winning online strategy and technology company headquartered in Boston, MA. Focusing exclusively on hospitals, health plans and physician groups, MedTouch combines creative and technical expertise to ensure our clients achieve results that matter. Our services and solutions include healthcare specific content management solutions, user experience design, results driven search marketing, content strategy services, consumer facing websites, employee oriented intranets and more.

We are a fast-paced, innovative company and we take pride in the quality of our people as well as our work. Although we are growing steadily, we strive to retain a relationship-based, people focused environment. We are committed to creating a welcoming and rewarding workplace for clients and employees alike.

The Role

As Senior User Experience Strategist, you will help architect innovative online experiences for healthcare clients across the country. Working cross-functionally with our creative and technical teams, you’ll produce critical thought work that guides our design and interface sites. As a multi-faceted, creative, and strategy-minded user experience devotee, you constantly strive for a perfect balance of art, science, relentless UX detective work and future vision. The combination of these insights will unlock new opportunities for our teams, clients, and ultimately, their patients.

You will:

  • Guide information architecture strategies by participating in site discovery workshops and weekly client meetings with designers, content strategists, business analysts, developers and our clients.
  • Conduct persona discovery and develop rich user personas to guide the content, design and site strategy.
  • Develop journey maps to understand how the audience interacts and moves through the stages of conversion.
  • Gather and document user requirements for UX experiences, sitemaps, wireframes and other Information Architecture deliverables.
  • Lead in-person client discussions around site structure and labeling.
  • Conduct site audits and heuristic review for best practice and present to our clients or internal teams.
  • Create visually appealing, in-depth, researched site maps.
  • Own our usability testing services by planning and conducting user/usability testing on-location, remote, or in-lab.
  • Understand and uphold writing for web and content strategy best practices.
  • Be a user experience thought leader for the healthcare industry and generously share knowledge with our teams.
  • Confidently advocate for user experience principles and design decisions in a respectful, professional, collaborative manner.

The Fit

This role may be just right for you if you have:

  • A degree or extensive self-training in user experience and information architecture, human-computer interaction, library sciences, or Psychology.
  • Two or more years’ experience creating advanced UX strategies, multi-level site maps, and user interfaces.
  • In-depth understanding of best practices and research-based principles in at least two of the following areas:
    • Information architecture
    • Behavioral research
    • Interaction design
    • Usability
    • Web design
    • Accessibility
  • Understanding of Google Analytics, relevant data required for research, integration recommendations, and the ability to measure user experience success based on data.
  • The ability to manage time well, create realistic hours estimates for tasks, and meet deadlines.
  • Enthusiasm for self-guided research and uncanny ability to independently find answers to difficult questions.
  • Willingness to proactively ask questions or seek assistance if a task is unclear.
  • Understanding of complex business issues and the ability to develop solutions to make them easier for end users.
  • Polished communication skills and the ability to clearly report findings and recommendations to clients.

You’ll be most successful with this toolbox:

  • Familiarity with accessible design principles, Section 508, and W3C guidelines.
  • Familiarity or experience (preferred) creating and testing user scenarios.
  • Proficiency with Photoshop and Adobe Creative Suite.
  • MS Office applications, including Excel, PowerPoint, and Word.
  • Some familiarity with HTML, JavaScript, and/or CSS.
  • Experience with and/or certification in Google Analytics or other web analytic tools.
  • Excellent communicator and writer.

What We Can Offer You

  • Fifteen vacation, five sick, and three paid personal days, plus nine company holidays and additional time off as needed.
  • Healthcare, Dental and Vision coverage as outlined in the company benefits overview.
  • 401(k) plan options.
  • Short Term Disability Insurance, Long Term Disability Insurance, and Life Insurance.
  • Flex spending account for out-of-pocket medical expenses.
  • Dedicated budget for individual and team training and education purposes.
  • Company sponsored charity opportunities.
  • Seriously awesome people to work with and an employee happiness budget.
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PHPLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • Twitter BootstrapLibraries
    • vue.jsLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • SymfonyFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • InVisionDesign
    • PhotoshopDesign
    • BasecampManagement
    • JIRAManagement
    • DrupalCMS
    • SitecoreCMS
    • SalesforceCRM
    • MailChimpEmail


We're in the middle of great restaurants and shopping in Somerville's Assembly Row, right off the orange line!

An Insider's view of MedTouch

How would you describe the company’s work-life balance?

This job has not only allowed me to grow my career but has allowed me to be a great parent as well. I can be there for my children and still be a success!


Account Director

How do you collaborate with other teams in the company?

Collaboration is in it’s greatest form during our thorough client roadmapping process. It involves every team member working together to create realistic project scope and estimates.


Senior User Interface Developer

How has your career grown since starting at the company?

When I started with MedTouch 5 years ago, I had no software or healthcare experience. In my time here, I’ve been able to pursue my technical interests on three different teams! Thanks to the support of my knowledgeable co-workers, I’ve become well-versed in all aspects of our industry and can better help our clients achieve their project goals.


Manager of Delivery

How do you make yourself accessible to the rest of the team?

My goal is to provide insight & help my team process through issues that arise. This enables each person to own the solution, while also empowering them to be more confident handling similar client matters moving forward. Being an available resource for the team rather than simply providing the “right” answer makes us a stronger team together.


Vice President of Client Services

What’s the vibe like in the office?

The Medtouch vibe is a great balance of fun loving and professionalism. The kind of place where you’re happy to be because the people are both awesome and brilliant. Good vibes.


.NET Developer

What are MedTouch Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Some Meals Provided
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns

Additional Perks + Benefits

Our employees also enjoy exclusive discounts to many of the shops and restaurants in Assembly Row!

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