Product Design Manager at edX

| Cambridge
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Headquartered in the heart of Cambridge’s Technology Square, we also accept applications from remote employees in the following US states: MA, CO, CT, ME, NH, NJ, NY, RI, VT. 

Your Impact 

You will be part of a talented cross functional team that is changing the way that learners and course administrators engage with online education around the world!

Your Team

The Experience team within edX is growing! Our embedded Agile structure allows the group to influence and shape the user experience across the edX platform. In this role within our Engagement theme, you’ll partner closely with members of product design, product management, and engineering to improve the end-to-end learner experience; from searching for a course to interacting with our learning management system (LMS) on our mobile app to celebrating with a certificate or degree. We are also underway with building our design system for the future. From course cards to our more complex patterns, these efforts will enable our core product teams and in the future our large open source community.

You will

  • Shape the strategic vision of key engagement areas of the platform (including search and acquisition, mobile app, and courseware) in close partnership with cross-functional leads (engineering, product, marketing)
  • Manage and maintain our design system and pattern library while empowering contributors from engineering and design to help develop the breadth and depth of the UI of our platform
  • Act as a servant leader, mentor, and subject matter expert to help elevate the quality of work within the overall Experience team
  • Manage and support the career development and performance needs of a small team of product designers 
  • Lead and mentor others in discovery research using multiple methods while widely sharing insights to the cross functional team as well as with the organization
  • Influence, model, and scale ways of working beyond the local product design team to evangelize customer-centric design into the larger organization
  • Plan and facilitate broader design review sessions including feedback synthesis in real time to articulate and capture next steps and solutions with team members and stakeholders
  • Proactively prioritize, manage, and identify opportunities for value-added work through formal and informal channels
  • Rigorously measure the impact of design work and provide evidence-based design guidance to teams and stakeholders
  • Thrive in ambiguity; lead problem-solving within complex systems with ease
  • Act as an innovation catalyst by identifying opportunities for step-function change
  • Establish best practices and philosophies around a variety of tools and techniques

You Have

  • Relevant experience in a product design (UX/UI) role ~10+ years
  • 3+ years of experience mentoring, coaching and/or managing team members
  • High EQ which helps you collaborate with colleagues of all levels, bring cross-functional teams together, and foster a supportive manager/employee relationship
  • The desire to partner with a cross-functional team to reach great solutions, educate and influence through design best practices
  • Deep expertise with delivering and managing design work for Product Development in an Agile environment
  • Excellent communication skills (verbal and written) 
  • Experience creating high fidelity designs
  • Expertise in managing and maintaining design system and pattern libraries
  • Experience with defining both happy path and edge case story maps that consider engineering as well as business constraints
  • Expertise in identifying the need for and facilitating collaborative group activities and/or workshops with colleagues
  • Experience with concept validation research, usability testing, and other methods of customer research
  • Passion for inspiring others in the org to engage with customers, design thinking and UX/UI best practices

Nice to Have

  • Front-end engineering skills
  • Interest in creating centers of excellence
  • Specialize in information architecture (IA) 

edX is the education movement for restless learners. Together with our founding partners Harvard and MIT, we’ve brought together over 30 million learners, the majority of top-ranked universities in the world, and industry-leading companies onto one online learning platform that supports learners at every stage. And we’re not stopping there—as a global nonprofit, we’re relentlessly pursuing our vision of a world where every learner can access education to unlock their potential, without the barriers of cost or location.

Sorry, employment visa sponsorship is not available. 

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases


edX is right near the MIT campus in the Kendall Square neighborhood of Cambridge, MA. There are cafes, bars, restaurants, gyms, and a T stop nearby!

An Insider's view of edX

What’s the vibe like in the office?

Always fun and collaborative. I've never worked at a place where so many co-workers greeted me by name after just my first day.


Sales Development Manager

What projects are you most excited about?

My work focuses on enabling course teams at partner institutions to create high-quality learning experiences on Right now couldn't be a more critical time for this work as we ramp up the amount of Master's degrees we are offering this Fall. I work with faculty, instructional designers, media producers, and project managers.

Ben Piscopo

Learning Designer

How has your career grown since starting at the company?

Working at edX has given me invaluable experience that has allowed me to explore and develop my career. I’ve been able to take on challenges and learning opportunities that have helped me discover the work I’m most passionate about. In my time at edX I’ve grown into a new role and continue to learn more about my work and myself.

Mary Mooshian

Associate Product Marketing Manager

How would you describe the company’s work-life balance?

At edX, getting your work done is very important, but the company also understands that your life and well being outside of work is directly correlated to productivity during work hours. This is clearly communicated across all levels and departments. There is also lots of company wide fun activities that help us get to know our coworkers outside.


Software Engineer I

What are edX Perks + Benefits

edX Benefits Overview

Our benefits are competitive, with comprehensive health insurance, generous PTO, and various ways to build your skills while on the job.

Volunteer in local community
edX volunteers for the Charles River Conservancy for a Cleanup day and is deeply embedded in the local edtech community.
Partners with Nonprofits
edX partners with Year Up and She Geeks Out.
Friends outside of work
Eat lunch together
Intracompany committees
edX has a Sustainability committee, various employee resource groups, and an edX Cares committe involved in giving back to the community.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Unconscious bias training
Diversity Employee Resource Groups
We have four ERGs: LGBTQIA+, Black/African-American, LatinX, and Women at edX.
Hiring Practices that Promote Diversity
- Internships on our Engineering team for Non-traditional backgrounds (no CS degree). - Inclusive job descriptions - Competency-based/behavioral interviews - Interviewers trained on unconscious b
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
We have access to therapy and coaching sessions.
Retirement & Stock Options Benefits
We have a pension plan too!
401(K) Matching
5% match
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
edX's summer party is for the whole family!
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Employees receive _40__ hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
edX hosts two company outings per year - in the summer and in the winter. There are department-specific outings throughout the year!
Free Daily Meals
Stocked Kitchen
Happy Hours
Recreational Clubs
edX has a running group and a pickup basketball team.
Fitness Subsidies
edX has access to the MIT gym at a great rate!
Home Office Stipend for Remote Employees
Employees are granted money to set up their office, as well as being able to reimburse monthly expenses like internet and phone.
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Promote from within
Continuing Education stipend
We have a $5,000 tuition reimbursement (per calendar year) through MIT's benefits. Additionally, we have a $200 stipend (per calendar year) for edX courses.
Online course subscriptions available
Customized development tracks
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