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Director of User Experience

| Cambridge

Check out a video with a Sr. UX Practitioner on the Experience team here. 

Our Director of Experience is responsible and accountable for the end to end customer experience of our edX products and define the UX vision and strategy across the company. This person will focus on ensuring great experiences through design and design thinking across all customer touch points. This person will connect the business, to the product, to the user experience while working collaboratively to deliver results. 

Specifics

  • Work with product delivery teams to define and execute on the end-to-end customer experience at both the macro and micro interaction level because the details matter
  • Define critical KPIs, metrics, and business outcomes that deliver an ROI to the organization and communicate them effectively
  • Organize the skill sets that produce the UX and the interactions with other groups to demonstrate and execute great design
  • Infuse the culture with a design thinking mindset—a creative approach to solving business, product, and user problems
  • Create an environment that encourages full exploration of a problem space and employs design reasoning to take broad views and frame novel approaches to drive a hypothesis-driven discovery process
  • Nurture a research-based approach that enables teams to quickly and deeply understand customers and the things they care about 
  • Use those insights and a strong framework for testing, experimenting, and learning to devise a customer-centric POV that can fuel and propel product vision and strategy
  • Resolve complexities and paradoxes within the customer problem space to design meaningful, delightful, and inspiring solutions

Responsibilities:

  • Leads well and effectively: has a focused vision, motivates the team and identifies high value projects
  • Presents ongoing work and results to internal teams and executives
  • Articulates the UX design rationale. Works as a creative partner with brand marketing
  • Demonstrated mastery working with design thinking frameworks, with a particular focus on its application to Agile delivery methods
  • Delivers evocative and compelling written and oral communications; the ability to present and explain UX directions to a broad audience, and to contribute effectively during all phases of an interactive project
  • Ability to leverage analytics and user testing to inform the creative process
  • Demonstrated ability to collaborate across multiple disciplines with designers, developers, writers, and creative technologists, as well as with business and product managers.
  • Defines and champions design methods used to inform product development using the agile process.

Basic Requirements:

  • Bachelor’s degree in design, human-computer interaction or equivalent
  • 10+ years of experience in Information Architecture/User Experience Design for a high-quality web or mobile app
  • 5+ years as manager of small to medium size multi-disciplinary teams
  • Fluent in analytics, usability tests, and other forms of qualitative and quantitative feedback, multidisciplinary educational backgrounds such as psychology, computer science, information sciences, commerce/business Library Science, Human-Computer Interaction or another related discipline
  • A strong body of work that shows your UX track record of high-quality solutions that address user problems and business goals 
  • Fluency in best practices for information architecture and design, as well as strong knowledge of usability principles and techniques
  • Experience working within agile development methodologies
  • Strong ability to collaborate with technical teams to ensure designs work in enterprise frameworks
  • Familiarity with user experience patterns across iOS and Android platforms, and responsive frameworks
  • Deeply curious, empathetic, and passionate about uncovering user insights with a relentless desire for innovation

Applicants must be able to work out of our Cambridge, MA office. Sorry, Visa sponsorship is not available.

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Location

edX is right near the MIT campus in the Kendall Square neighborhood of Cambridge, MA. There are cafes, bars, restaurants, gyms, and a T stop nearby!

An Insider's view of edX

What’s the vibe like in the office?

Always fun and collaborative. I've never worked at a place where so many co-workers greeted me by name after just my first day.

Jim

Sales Development Manager

What projects are you most excited about?

My work focuses on enabling course teams at partner institutions to create high-quality learning experiences on edX.org. Right now couldn't be a more critical time for this work as we ramp up the amount of Master's degrees we are offering this Fall. I work with faculty, instructional designers, media producers, and project managers.

Ben Piscopo

Learning Designer

How has your career grown since starting at the company?

Working at edX has given me invaluable experience that has allowed me to explore and develop my career. I’ve been able to take on challenges and learning opportunities that have helped me discover the work I’m most passionate about. In my time at edX I’ve grown into a new role and continue to learn more about my work and myself.

Mary Mooshian

Associate Product Marketing Manager

How would you describe the company’s work-life balance?

At edX, getting your work done is very important, but the company also understands that your life and well being outside of work is directly correlated to productivity during work hours. This is clearly communicated across all levels and departments. There is also lots of company wide fun activities that help us get to know our coworkers outside.

Juliana

Software Engineer I

What are edX Perks + Benefits

edX Benefits Overview

edX employees are eligible for all MIT benefits. Enjoy the benefits of an established benefits program, but still live startup life.

Culture
Volunteer in local community
edX volunteers for the Charles River Conservancy for a Cleanup day and is deeply embedded in the local edtech community.
Partners with Nonprofits
edX partners with Year Up and She Geeks Out.
Friends outside of work
Eat lunch together
Intracompany committees
edX has a Sustainability committee, various employee resource groups, and an edX Cares committe involved in giving back to the community.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
We have a pension plan too!
401(K) Matching
5% match
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Sick Days
Employees receive _40__ hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
edX hosts two company outings per year - in the summer and in the winter. There are department-specific outings throughout the year!
Free Daily Meals
Stocked Kitchen
Happy Hours
Parking
We offer employees Paid on-site garage parking.
Recreational Clubs
edX has a running group and a pickup basketball team.
Fitness Subsidies
edX has access to the MIT gym at a great rate!
Professional Development Benefits
Tuition Reimbursement
Promote from within
Continuing Education stipend
We have a $5,000 tuition reimbursement (per calendar year) through MIT's benefits. Additionally, we have a $200 stipend (per calendar year) for edX courses.

Additional Perks + Benefits

As employees of MIT, we have some of the best benefits around! Free lunch every day (of various catered cuisines) brings people into the cafeteria to enjoy lunch as a group, and opens up edXer's culinary horizons.

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