Director of User Experience

| Greater Boston Area

Our Director of Experience is responsible and accountable for the end to end customer experience of our edX products and define the UX vision and strategy across the company. This person will focus on ensuring great experiences through design and design thinking across all customer touch points. This person will connect the business, to the product, to the user experience while working collaboratively to deliver results. 

Specifics

  • Work with product delivery teams to define and execute on the end-to-end customer experience at both the macro and micro interaction level because the details matter
  • Define critical KPIs, metrics, and business outcomes that deliver an ROI to the organization and communicate them effectively
  • Organize the skill sets that produce the UX and the interactions with other groups to demonstrate and execute great design
  • Infuse the culture with a design thinking mindset—a creative approach to solving business, product, and user problems
  • Create an environment that encourages full exploration of a problem space and employs design reasoning to take broad views and frame novel approaches to drive a hypothesis-driven discovery process
  • Nurture a research-based approach that enables teams to quickly and deeply understand customers and the things they care about 
  • Use those insights and a strong framework for testing, experimenting, and learning to devise a customer-centric POV that can fuel and propel product vision and strategy
  • Resolve complexities and paradoxes within the customer problem space to design meaningful, delightful, and inspiring solutions

Responsibilities:

  • Leads well and effectively: has a focused vision, motivates the team and identifies high value projects
  • Presents ongoing work and results to internal teams and executives
  • Articulates the UX design rationale. Works as a creative partner with brand marketing
  • Demonstrated mastery working with design thinking frameworks, with a particular focus on its application to Agile delivery methods
  • Delivers evocative and compelling written and oral communications; the ability to present and explain UX directions to a broad audience, and to contribute effectively during all phases of an interactive project
  • Ability to leverage analytics and user testing to inform the creative process
  • Demonstrated ability to collaborate across multiple disciplines with designers, developers, writers, and creative technologists, as well as with business and product managers.
  • Defines and champions design methods used to inform product development using the agile process.

Basic Requirements:

  • Bachelor’s degree in design, human-computer interaction or equivalent
  • 10+ years of experience in Information Architecture/User Experience Design for a high-quality web or mobile app
  • 5+ years as manager of small to medium size multi-disciplinary teams
  • Fluent in analytics, usability tests, and other forms of qualitative and quantitative feedback, multidisciplinary educational backgrounds such as psychology, computer science, information sciences, commerce/business Library Science, Human-Computer Interaction or another related discipline
  • A strong body of work that shows your UX track record of high-quality solutions that address user problems and business goals 
  • Fluency in best practices for information architecture and design, as well as strong knowledge of usability principles and techniques
  • Experience working within agile development methodologies
  • Strong ability to collaborate with technical teams to ensure designs work in enterprise frameworks
  • Familiarity with user experience patterns across iOS and Android platforms, and responsive frameworks
  • Deeply curious, empathetic, and passionate about uncovering user insights with a relentless desire for innovation

Applicants must be able to work out of our Cambridge, MA office. Sorry, Visa sponsorship is not available.

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Location

edX is located right off the MIT campus in the Kendall Square neighborhood of Cambridge, MA

An Insider's view of edX

What projects are you most excited about?

My work focuses on enabling course teams at partner institutions to create high-quality learning experiences on edX.org. Right now couldn't be a more critical time for this work as we ramp up the amount of Master's degrees we are offering this Fall. I work with faculty, instructional designers, media producers, and project managers.

Ben Piscopo

Learning Designer

How has your career grown since starting at the company?

Working at edX has given me invaluable experience that has allowed me to explore and develop my career. I’ve been able to take on challenges and learning opportunities that have helped me discover the work I’m most passionate about. In my time at edX I’ve grown into a new role and continue to learn more about my work and myself.

Mary Mooshian

Associate Product Marketing Manager

What are edX Perks + Benefits

edX Benefits Overview

edX employees are eligible for all MIT benefits. Enjoy the benefits of an established benefits program, but still live startup life.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
We have a pension plan too!
401(K) Matching
5% match
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
Happy Hours
Professional Development Benefits
Tuition Reimbursement
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