In 2007, two software engineers and serial entrepreneurs founded a technology company, ezCater. Today, ezCater is the only nationwide online marketplace for business catering in the United States a $22 billion market. Our 2.5M+ on-time ratings and reviews, our 60K+ caterers and restaurants, and our 5-star customer service make it superbly easy for business people to find and order great food for their meetings and events. We’re backed by Insight Venture Partners, Iconiq Capital, and Wellington Management, we're on a path to $1B in 2019, and we'll get there - even more surely if you come help us.

We’re also tremendous fans of user experience. Are we proud of how many times the adjective ‘easy’ appears in our TrustPilot reviews? (In case you’re wondering: nearly 2X as often as any other adjective – and the next most common adjective is ‘great’.) Do we think that it’s UX that gets us that reputation? Do we think that our all-important conversion rate is strongly affected by UX? Yes. Better understanding our users is one of our ongoing priorities – come help us use research to make that a reality!

Some nuts & bolts:

ezCater is a rapid growing company that deeply values user experience. We are looking for a design researcher to join our fast-growing design and design research team impacting a wide range of products across caterer and consumer ends.

What you’ll do:

• Planning and executing evaluative and exploratory research studies, interviews, surveys, and quick turnaround methods to discover and apply insights to the design of ezCater products.
• Work directly with senior design researchers, designers, product managers, engineers, and other business stakeholders to plan research and make sure your team can act on the results.
• Collect and synthesize insights from data analytics, customer support, and sales.
• Evaluate the usability of product features and its impact on the user experience with analytical data and research findings.
• Help your team understand the how and why behind your approach given the problems you’re solving or the questions you’re helping them answer.
• Help build empathy for the key audiences ezCater is targeting and what their biggest needs and pain points are.
• Be an advocate for the user and the role of research in improving our product.

What success will look like:

• You’ve produced actionable findings to help your team make our experience continually better, and your scrappy approach is a perfect fit for our fast-paced, agile environment.
• You ask for help and input when you need it, but mostly you’ve independently lead all phases of research and usability testing: defined research problems, chosen the appropriate research methods, designed research plans, conducted sessions, analyzed data, and presented your findings.
• Your teammates think you’re such a helpful partner that you’re always getting pulled in to tackle whatever they’re working on. They can’t imagine how they got by without you.
• You get kudos from your team for continuously trying new approaches to better understand our users and for experimenting with new ways to share your findings.

You have:

• 2+ years experience conducting user research for software products, preferably as part of an in-house product team.
• A strong record of past projects, research findings, and the ability to produce actionable insights.
• Hands-on experience planning and moderating usability tests and other types of evaluative research, both in-person and remote.
• Hands-on experience with a variety of research methods and a thorough understanding of when to apply each one.
• The ability to adjust quickly as the business needs change.
• Deep empathy for users and a passion for improving their experience.
• A sharp mind, a soft heart, and a large funny bone.

Bonus points:

• BS or MS in Human-Computer Interaction, Cognitive Science, Experimental Psychology, or a related field.
• You’ve worked on B2B products.
• You’ve worked in food industry.

What you’ll get from us:

Importantly, you’ll get sane working hours and a huge amount of flexibility around work/life balance. Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.

Oh, and here’s what else you’ll get: Market salary, stock options you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K, health/dental/FSA, long-term disability insurance, subsidized T-passes, a great office smack-dab in Boston’s Downtown Crossing, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies), and knowing that you helped get this rocket ship to the moon.

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.