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CloudHealth - Director of UX

| Greater Boston Area

Job ID R1902545

CloudHealth by VMware is the recognized worldwide leader in the growing Cloud Service Management industry. We partner with many of the largest enterprise cloud consumers in the world, serving more than 4,000 customers, 55,000+ users, and managing over $5B in public cloud spend.

Our comprehensive Cloud Management Platform helps companies and partners of all sizes transform the way they do business by analyzing, visualizing, and optimizing their cloud and hybrid environments for cost, security, automated operations, and broad governance. By focusing on innovative technology, a deep understanding of our customer’s pain, and a fundamental desire to continuously improve, we have driven a highly successful SaaS business. And we see high-growth ahead!

At CloudHealth we believe in the profound value of great product User Experience. It often makes the difference between customers that are truly satisfied, and those that are not. We are looking for a highly-experienced Director of UX to define, grow, and lead our UX function into and through our next phase of growth.

We value individuals with a desire to build great software products, a passion for creating real value for customers, the ability to execute in an agile/startup environment and with a collaborative/independent spirit.

To be successful in this role, you will:

  • Develop deep contextual understanding of our customers, our users, and their needs.

  • Lead, develop,and grow a team of highly talented UX Designers and embrace a culture of high standards and continuous improvement.

  • Be hands on when needed - teach by showing and doing in addition to describing and telling.

  • Reinforce a foundational culture of collaboration in all directions - within the UX Team, with cross-functional stakeholder groups (Customer Success, Sales, Technical Support, etc), and with Executive Leadership.

  • Embrace our culture of radical transparency to consistently reinforce the impact that your UX function has on our customers and our business.

  • Appreciate and welcome opportunities to involve external stakeholders in design work.

  • Exhibit explicit pragmatism in design - find ways to improve how we execute design and work with others.

  • Implicitly understand how to find that magical balance between powerful enterprise SaaS applications and elegant user experience design.

  • Amplify the voice of UX at CloudHealth and raise the DesignIQ across the company

You Have:

  • 10+ years experience in a technology company, preferably delivering sophisticated SaaS applications

  • Ability to influence and work collaboratively with people in all roles/teams

  • Ability to meet tight deadlines and prioritize workloads

  • Attention to detail and excellent listening/speaking skills

  • Strong verbal/written communication skills

  • Strong technical skills that enable you to engage productively with technical teams

  • Experience with Amazon Web Services, Microsoft Azure, or other major public cloud a strong plus

  • High degree of comfort with complex technical environments

  • Ability to apply logical thinking to solving operational problems

  • Bias towards action and outcomes and avoid ideological debate as much as possible

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • PlayFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • CassandraDatabases
    • HiveDatabases
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • AxureDesign
    • BalsamiqDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • DrupalCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

100 Summer Street, 20th Floor, Boston, MA 02110

An Insider's view of CloudHealth by VMware

What are some social events your company does?

CloudHealth offers a lot of social events throughout the year! Some of the more popular events are the happy hours we run about every month. Every once in a while, we add in something extra to them as well. For example, one Happy Hour doubled as a Trivia Night and one time we had karaoke, which ended up being a huge hit.

Alison Keefer

Technical Recruiter

How do you collaborate with other teams in the company?

Building the best platform to solve our customers’ cloud management and optimization challenges is truly a team effort. Everyone at CloudHealth has a unique perspective on how we deliver value to our customers, so it’s always important for engineering to collaborate with other teams.

Devin Nguyen

Senior Software Engineer

How has your career grown since starting at the company?

When I first joined CloudHealth, I traveled the world as a Solution Architect to learn what our customers need. Now I’m able to apply that knowledge to our platform’s development as a Product Manager. As CloudHealth grows, I will directly influence our product’s future while taking my career in a new and exciting direction.

Chris Jacob

Product Manager

How do you make yourself accessible to the rest of the team?

Equally as important to being accessible is being approachable. Putting CloudHealth employees’ needs before our own and having the understanding their success and career progression is a direct reflection of the work and enablement we provide. Being accessible to everyone at all levels creates the synergy we need to be successful.

Ryan Policella

Director of Sales Development

What’s the vibe like in the office?

The great thing about CloudHealth is knowing that you are working with an ambitious and hard working group of passionate people who are always willing to collaborate and help one another with the challenges we encounter every day. The atmosphere at the office is easy going but fast paced. We work hard and still know how to have fun.

Gabriela Veloz

Account Executive, LATAM

What are CloudHealth by VMware Perks + Benefits

CloudHealth by VMware Benefits Overview

CloudHealth provides weekly catered lunches, endless free snacks, we have coffee and sparkling water machines, beer and cold brew on tap. Our building has an amenities center with a made-to-oder or grab-and-go cafe as well as an on-site gym and private showers. There are hosted social events like happy hours, hack-a-thons, karaoke, trivia nights, corn hole and putting competitions, kickball games, photo contests, game nights, team off-sites, company-wide summer and winter outings. We also have unique interest groups like book club, run club, and whiskey club (exactly what it sounds like)! There is also a lot of opportunity to get involved in the community as CloudHealth employees are able to take 40 hrs of service learning per year to volunteer as well as access to annual donation matching to the charity of our choice.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Time allotted for learning

Additional Perks + Benefits

Everyone here has a chance to learn and develop professionally as the company continues to grow. We pride ourselves in giving employees the opportunity to build their career - the rest is up to them. For example, one of our early hires started here as an intern, and now he’s spearheading the expansion of our London sales team. It just goes to show how far commitment and dedication will take you!

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