Dispatch, headquartered in Boston, is one of the fastest-growing software companies in America. Leveraging our proprietary adaptive platform and industry-leading technology integrations, Dispatch partners with customer-centric brands to simplify complex home service networks.

We are not a software vendor. We are a brand partner – delivering extraordinary value using a synthesis of our platform, people, and partnership approach. Backed by Vista Equity Partners, Dispatch continues to revolutionize the home service experience for brands, service providers, and end customers just like you.

We are looking for a talented, mid-career UI/UX Designer to join our growing design team.

In this role, you will focus on creating prototypes, wireframes and high fidelity mockups for new features and products spanning our web and mobile apps. We’re looking for an enthusiastic, hard-working, and creative thinker who is able to collaborate with fellow product designers, product managers, engineers, and end-users to craft exceptional user experiences from start to finish.

Sound like a fit? Please include a URL to your professional portfolio. It should show strong wire-framing and interaction design experience and should demonstrate system-level thinking, attention to detail, and ability to turn complex workflows into delightful experiences. Submissions without a portfolio will not be considered.

WHO YOU ARE:

• You are someone looking for an opportunity, not a job!
• You love your craft and are ready to contribute to the success of both startup and enterprise-level products.
• You possess a strong work ethic and humble attitude and operate with a collaborative spirit—you’re comfortable speaking up to share ideas as well as receiving direction and feedback.
• You are scrappy, resourceful, self-starter that is at their best when working with a team of talented technology enthusiasts.

THE ROLE:

• Prototype user experiences and run usability tests to turn concepts into intuitive and elegant interfaces that will help our customers grow their home services businesses
• Create sketches, detailed wireframes, user flows, and high fidelity mockups and effectively communicate them clearly to relevant teams, both internal and external
• Maintain and evolve existing design systems and usability guidelines that deliver a consistent and on-brand experience across all of our digital products
• Capture all states, edge-cases and “unhappy paths” for all projects—both big and small
• Conduct user interviews, customer feedback sessions and other usability studies to generate customer insights for new and existing product features and offerings
• Quickly iterate and develop alternative designs based on feedback from peers or learnings found in user testing, within support channels, and beyond
• Set up experiments and feedback loops to know whether we delivered the results that we planned for
• Help us grow an incredible design culture

WHAT WE SEEK:

• A proven track record of crafting solid user interfaces and experiences with the ability to demonstrate clear logic behind your ideas and creative process
• 3+ years of design experience working professionally as part of a product team
• Bachelor’s Degree in Graphic Design, Interactive Design, or other related disciplines
• Experience conducting user research activities (such as interviews, usability testing, card sorting, and surveys) to understand the needs of users
• Mastery in the formal aspects of design including typography, color, and layout
• An online portfolio that demonstrates your visual skills and strategic thinking
• Proficiency in design and prototyping tools (Sketch, Adobe Creative Suite, InVision, pencil on paper, etc.)
• Knowledge of visual, interactive, and user-centered experience design principles
• Working knowledge of basic front-end development skills and capabilities (HTML, CSS, React)

WITHIN ONE MONTH, YOU’LL:

• Attend new hire training
• Gain an understanding of the business challenges Dispatch solves
• Learn the design process
• Get to know your team

WITHIN THREE MONTHS, YOU’LL:

• Learn the Dispatch product suite
• Learn Dispatch’s design tools and resources
• Begin to work on feature enhancements

WITHIN SIX MONTHS, YOU’LL:

• Align to major product area (to be determined)
• Work closely with Product Managers, and Engineering to deliver your design visions 

WITHIN TWELVE MONTHS, YOU’LL:

• Be seen as a well-versed, trusted expert on your product, making a significant positive impact company-wide

BENEFITS & PERKS

• Unlimited Paid Time Off (PTO)
• Comprehensive Insurance Coverage
• Learning and Development Reimbursement
• DispatchFit Gym/Fitness Program Reimbursement
• Kitchen Stocked Daily with Tasty Snacks, Fruit and Drinks

STILL WITH US?

We’re ready to meet you if you wake up every day eager to get your hands dirty in a high growth start-up atmosphere. Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!

THE DISPATCH STORY

The service industry is changing. More and more, brands are building networks of third-party contractors and technicians to service their customers. Dispatch helps these brands manage and improve these service provider networks, leading to extraordinary customer experiences. Dispatch brings visibility and data intelligence to previously unmeasured service interactions, leading to measurable improvements in margin and revenue.

We are not a software vendor. We are a brand partner – delivering extraordinary value using a synthesis of our platform, people, and partnership approach. Backed by Vista Equity Partners, Dispatch continues to revolutionize the home service experience for brands, service providers, and end customers just like you.

Dispatch is an equal opportunity employer and values diversity at on all of our teams. Inclusiveness is second nature, not an initiative at Dispatch. We are building an engaged team where we celebrate multiple approaches and points of view. We believe diversity drives innovation and empowers everyone to feel valued and heard. We strive to create an environment where everyone, from any background, can bring their whole self to work and do their best. 

We're a tech-savvy team with a culture built on curiosity, precision, and forward-thinking that ends up being the foundation of our product. Every employee is nurtured in a way to help them grow both personally and professionally. Come join our growing team!

To all recruitment agencies: Dispatch does not accept agency resumes. Please do not forward resumes to our jobs alias, Dispatch employees or any other organization location. Dispatch is not responsible for any fees related to unsolicited resumes.