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B2B UI/UX Designer

| Greater Boston Area

Dispatch, headquartered in Boston, is one of the fastest-growing software companies in America. Leveraging our proprietary adaptive platform and industry-leading technology integrations, Dispatch partners with customer-centric brands to simplify complex home service networks.

We are not a software vendor. We are a brand partner – delivering extraordinary value using a synthesis of our platform, people, and partnership approach. Backed by Vista Equity Partners, Dispatch continues to revolutionize the home service experience for brands, service providers, and end customers just like you.

We are looking for a talented, mid-career UI/UX Designer to join our growing design team.

In this role, you will focus on creating prototypes, wireframes and high fidelity mockups for new features and products spanning our web and mobile apps. We’re looking for an enthusiastic, hard-working, and creative thinker who is able to collaborate with fellow product designers, product managers, engineers, and end-users to craft exceptional user experiences from start to finish.

Sound like a fit? Please include a URL to your professional portfolio. It should show strong wire-framing and interaction design experience and should demonstrate system-level thinking, attention to detail, and ability to turn complex workflows into delightful experiences. Submissions without a portfolio will not be considered.

WHO YOU ARE:

  • You are someone looking for an opportunity, not a job!
  • You love your craft and are ready to contribute to the success of both startup and enterprise-level products.
  • You possess a strong work ethic and humble attitude and operate with a collaborative spirit—you’re comfortable speaking up to share ideas as well as receiving direction and feedback.
  • You are scrappy, resourceful, self-starter that is at their best when working with a team of talented technology enthusiasts.

THE ROLE:

  • Prototype user experiences and run usability tests to turn concepts into intuitive and elegant interfaces that will help our customers grow their home services businesses
  • Create sketches, detailed wireframes, user flows, and high fidelity mockups and effectively communicate them clearly to relevant teams, both internal and external
  • Maintain and evolve existing design systems and usability guidelines that deliver a consistent and on-brand experience across all of our digital products
  • Capture all states, edge-cases and “unhappy paths” for all projects—both big and small
  • Conduct user interviews, customer feedback sessions and other usability studies to generate customer insights for new and existing product features and offerings
  • Quickly iterate and develop alternative designs based on feedback from peers or learnings found in user testing, within support channels, and beyond
  • Set up experiments and feedback loops to know whether we delivered the results that we planned for
  • Help us grow an incredible design culture

WHAT WE SEEK:

  • A proven track record of crafting solid user interfaces and experiences with the ability to demonstrate clear logic behind your ideas and creative process
  • 3+ years of design experience working professionally as part of a product team
  • Bachelor’s Degree in Graphic Design, Interactive Design, or other related disciplines
  • Experience conducting user research activities (such as interviews, usability testing, card sorting, and surveys) to understand the needs of users
  • Mastery in the formal aspects of design including typography, color, and layout
  • An online portfolio that demonstrates your visual skills and strategic thinking
  • Proficiency in design and prototyping tools (Sketch, Adobe Creative Suite, InVision, pencil on paper, etc.)
  • Knowledge of visual, interactive, and user-centered experience design principles
  • Working knowledge of basic front-end development skills and capabilities (HTML, CSS, React)

WITHIN ONE MONTH, YOU’LL:

  • Attend new hire training
  • Gain an understanding of the business challenges Dispatch solves
  • Learn the design process
  • Get to know your team

WITHIN THREE MONTHS, YOU’LL:

  • Learn the Dispatch product suite
  • Learn Dispatch’s design tools and resources
  • Begin to work on feature enhancements

WITHIN SIX MONTHS, YOU’LL:

  • Align to major product area (to be determined)
  • Work closely with Product Managers, and Engineering to deliver your design visions 

WITHIN TWELVE MONTHS, YOU’LL:

  • Be seen as a well-versed, trusted expert on your product, making a significant positive impact company-wide

BENEFITS & PERKS

  • Unlimited Paid Time Off (PTO)
  • Comprehensive Insurance Coverage
  • Learning and Development Reimbursement
  • DispatchFit Gym/Fitness Program Reimbursement
  • Kitchen Stocked Daily with Tasty Snacks, Fruit and Drinks

STILL WITH US?

We’re ready to meet you if you wake up every day eager to get your hands dirty in a high growth start-up atmosphere. Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!

THE DISPATCH STORY

The service industry is changing. More and more, brands are building networks of third-party contractors and technicians to service their customers. Dispatch helps these brands manage and improve these service provider networks, leading to extraordinary customer experiences. Dispatch brings visibility and data intelligence to previously unmeasured service interactions, leading to measurable improvements in margin and revenue.

We are not a software vendor. We are a brand partner – delivering extraordinary value using a synthesis of our platform, people, and partnership approach. Backed by Vista Equity Partners, Dispatch continues to revolutionize the home service experience for brands, service providers, and end customers just like you.

Dispatch is an equal opportunity employer and values diversity at on all of our teams. Inclusiveness is second nature, not an initiative at Dispatch. We are building an engaged team where we celebrate multiple approaches and points of view. We believe diversity drives innovation and empowers everyone to feel valued and heard. We strive to create an environment where everyone, from any background, can bring their whole self to work and do their best. 

We're a tech-savvy team with a culture built on curiosity, precision, and forward-thinking that ends up being the foundation of our product. Every employee is nurtured in a way to help them grow both personally and professionally. Come join our growing team!

To all recruitment agencies: Dispatch does not accept agency resumes. Please do not forward resumes to our jobs alias, Dispatch employees or any other organization location. Dispatch is not responsible for any fees related to unsolicited resumes.

Read Full Job Description

Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • MeteorFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases

Location

Here are three reasons why Boston's North End is a perfect place to work: 1. Pizza 2. Cannolis 3. Italian Sandwiches You're welcome :)

An Insider's view of Dispatch

How would you describe the company’s work-life balance?

We work hard. There is no doubt about that. But the one thing that I truly value about Dispatch is that they recognize hard work and never bat an eye at anyone who needs to adjust things to make sure their work-life is in true balance. Here, it's not a matter of work-hard-play-hard, rather balancing hard work with proper rest. Dispatch values that.

Todd

Manager, Marketing & Digital Experiences

What are Dispatch Perks + Benefits

Dispatch Benefits Overview

-Unlimited Paid Time Off (PTO)
-Comprehensive Insurance Coverage
-Learning and Development Reimbursement
-DispatchFit Gym/Fitness Program Reimbursement
-Kitchen Stocked Daily with Tasty Snacks, Fruit and Drinks
-Catered lunches on Wednesdays

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dispatch employees can contribute up to $2500 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Life insurance is equal to 1 times an employee's annual salary.
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted to greet all incoming new hires
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer $2000 annualy for continuing education.
Paid industry certifications
We have annual budget of up to $2000 for paid industry certifications.
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