EnerNOC, An Enel Group Company, is a leading provider of energy intelligence software (EIS). There is a need for a Data Operations Intern to join our world-class Operations organization. The mission of the Data Operations team is to provide support and expertise to strategically improve EnerNOC’s data health. The team is responsible for validating and monitoring the data of all customers for the purpose of all EnerNOC product offerings. For demand response, EnerNOC is compensated and in turn compensates our customers based on whether they curtailed their energy use during a dispatch in line with their target curtailment. Additional software offerings, such as persistent monitoring and alerting, help customers save money through insights into avoidable usage and peak demand charges. EnerNOC uses interval meter data to quantify performance and savings; it is a critical input to our solutions.

As a Data Operations Intern, you will demonstrate curiosity, creativity, and initiative to help process data quality cases and ensure EnerNOC has accurate data to onboard a new customer, maintain the data health, settle demand response events, and provide insight for our software customers. You will become an expert in EnerNOC’s core support and operational processes and will develop a deep understanding of the issues surrounding accurate metering solutions, load curtailment, and demand response programs across the nation. This full time paid internship will run from January - June.

About the Job:

• Analyze, identify and correct data quality issues within our Energy, Customer, and Financial platforms (EnerNOC application and CRM tools)
• Develop a deep understanding of customer verticals and load profiles
• Respond to and/or escalate customer questions about data quality
• Validate data for installations at new and existing sites
• Perform and present in-depth analysis of data quality issues and trends
• Track work via cases in CRM tools
• Recommend and implement improvements to processes or tools
• Provide status updates to the Data Operations team regarding progress and potential roadblocks

About You:

• Studying Economics, Engineering, Statistics, Computer Science, or other analytical field
• Excellent problem-solving and analytical skills
• Excellent computer skills, including mastery of Microsoft Excel and PowerPoint
• Desire to learn new technologies and develop expertise in demand response/energy management
• Excellent oral and written communications skills
• Self-motivation and the ability to work in a fast paced, forward moving environment

Above and Beyond:

• Prior experience within and/or passion for the clean tech sector
• Prior experience with a programming language such as R or Python