You are EIG’s voice to UX Design. As a UX Writer, you’ll shape product experiences by crafting content that helps users complete the task at hand. You’ll develop content strategies based on company goals and business objectives while advocating for our customer’s needs. You will set the tone for content and drive a cohesive narrative across multiple brands, including HostGator.com, Bluehost.com and Domain.com. As a key member of the UX team, you will work with UX researchers, designers, product managers, developers, product marketing and the customer experience team to establish a clear voice and language that connects with the user.

The Work You'll Do:

• Collaborate with peers, the design team, stakeholders, product managers, and developers to craft and oversee product design content from conception until launch as well as additional on-going iterations
• Build upon and develop a clear and distinct voice for three of EIG’s premier brands - Bluehost, HostGator and Domain.com
• Advocate for and implement the adoption of a content style guide
• Partner with other team members to help realize the user experience vision
• Work collaboratively with other members of the design, product and marketing teams to generate thoughtful, innovative and relevant content across a broad range of digital channels
• Form a clear and insightful understanding of our customers’ needs and the creative opportunities and challenges that exist in their industries.
• Participate in early stage discovery efforts to identify the target user, the problem we are trying to solve and the metrics that tell us how we are doing
• Design content strategies that are simple, effective, and delightful
• Act as the user's advocate throughout the entire process by subjecting early-stage designs to usability testing or expert review, and offering iterative suggestions from a user-centered perspective
• Communicate your ideas, designs, and UX best practices to successfully convince, motivate, and inspire stakeholders
• Provide and encourage feedback from your team and other content strategists, seeking to continuously learn and improve
• Work out of our Waltham, MA office.

About You:

• 3 years of experience in UX, Technical Writing, Marketing, Product Documentation, and/or Publishing
• Experience working in Agile Scrum environment
• Excellent knowledge of usability, accessibility, and industry standards
• Experience working within design and product scrum teams
• Familiarity with analytics platforms
• Ability to communicate, listen and present ideas
• Relentless champion of the user’s cause throughout the entire design and development process.
• Have a command of interaction design core principles: architecture, interaction and user-centered design.
• Communicate your design process clearly and appropriately for the specific audience
• Desire to collaborate and communicate, with experience working in a multidisciplinary UX group. Experience working with remote teams is a plus
• Able to manage multiple high-priority initiatives, including early stage content strategy as well as delivery of tactical and incremental content improvements
• Comfortable juggling multiple projects at once. As an open-source company, you’ll need to react quickly to new ideas in the ecosystem
• Ability to accept input gracefully while also taking the initiative to push back respectfully when advocating for optimal user experience
• Proficiency with current tools for web and product design such as Sketch, Axure, and Adobe Creative Suite.
• SaaS, Domains and WordPress experience a plus

About Us:

• We are more than a design production crew. We play a strategic role that informs and shapes product strategy along with our product management and development teams. We are part of early-stage concept development, rapid prototyping and design detailing.
• As a global multi-brand company, we provide the opportunity to work on multiple products seen by millions of users.
• We work hard to make the world a better place by helping small business owners thrive in a dynamic digital ecosystem.
• We are an agile, energetic and dynamic team of world-class designers, coders, writers, innovators and researchers that collaborate with one another and our stakeholders.
• We make sense of ambiguity and fail forward and move fast.
• We have propensity for bad puns and free food.
• We collaborate and celebrate one another’s wins.
• We love what we do.

The Endurance International Group Product Design team is passionate about creating digital solutions for small business owners so they can not only survive, but thrive.

Show us what you love to do. We can’t wait to meet you.