Job Description

VMWare is looking for an experienced Technical Writer with a proven track record of researching, writing, and delivering excellent product documentation for complex, enterprise-class products.

You will work with cross-functional project teams that include software developers, quality engineers, and product managers to produce clear documentation that helps our customers use our on-premise products to protect their organizations. Use your skills as a wordsmith and information designer to provide the entire spectrum of user assistance documentation, from quick hints to comprehensive, detailed descriptions of features and their interactions.

What You’ll Do

• Work with internal teams to obtain an in-depth understanding of Carbon Black security products and their documentation requirements
• Maintain, improve and extend the user documentation library for our on-premise products, including installation, configuration, and user guides
• Deliver clear, accurate, usable descriptions of new features based on hands-on use and consultation with subject matter experts
• Provide user experience and product quality feedback to the product teams
• Drive the documentation review process to get and incorporate feedback from subject matter experts and other stakeholders
• Monitor internal and customer feedback for improvement opportunities
• Collaborate with other writers to share tool knowledge, process improvements, and style standards
• Analyze existing and potential content and its information architecture, focusing on single-sourcing opportunities

What You’ll Bring

• 10+ years’ experience writing documentation for complex enterprise products
• Excellent writing skills, including the ability to tune the level of presentation to audiences ranging from casual users to system administrators to security analysts
• Ability to quickly grasp complex technical concepts and make them easily understandable
• Experience delivering information in multiple formats from a single source, and the ability to evolve delivery formats to meet changing user needs
• Expert-level capabilities with the Adobe Technical Communication Suite, including FrameMaker and RoboHelp; ability to share that expertise with other writers
• Thorough knowledge of MS Word
• Experience working collaboratively with an engineering team, managing involvement of others in initial content creation and the review process
• Familiarity with the software development process; Agile development experience a plus
• Experience working with both co-located and remote teams

Bonus Skills

• Experience in an endpoint security environment
• Knowledge of HTML and CSS authoring, and graphics production and editing
• Familiarity and comfort with source control systems

VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law. ​