Staff Technical Writer at VMware Carbon Black

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Job Description

VMWare is looking for an experienced Technical Writer with a proven track record of researching, writing, and delivering excellent product documentation for complex, enterprise-class products.


You will work with cross-functional project teams that include software developers, quality engineers, and product managers to produce clear documentation that helps our customers use our on-premise products to protect their organizations. Use your skills as a wordsmith and information designer to provide the entire spectrum of user assistance documentation, from quick hints to comprehensive, detailed descriptions of features and their interactions.

What You’ll Do

  • Work with internal teams to obtain an in-depth understanding of Carbon Black security products and their documentation requirements
  • Maintain, improve and extend the user documentation library for our on-premise products, including installation, configuration, and user guides
  • Deliver clear, accurate, usable descriptions of new features based on hands-on use and consultation with subject matter experts
  • Provide user experience and product quality feedback to the product teams
  • Drive the documentation review process to get and incorporate feedback from subject matter experts and other stakeholders
  • Monitor internal and customer feedback for improvement opportunities
  • Collaborate with other writers to share tool knowledge, process improvements, and style standards
  • Analyze existing and potential content and its information architecture, focusing on single-sourcing opportunities


What You’ll Bring

  • 10+ years’ experience writing documentation for complex enterprise products
  • Excellent writing skills, including the ability to tune the level of presentation to audiences ranging from casual users to system administrators to security analysts
  • Ability to quickly grasp complex technical concepts and make them easily understandable
  • Experience delivering information in multiple formats from a single source, and the ability to evolve delivery formats to meet changing user needs
  • Expert-level capabilities with the Adobe Technical Communication Suite, including FrameMaker and RoboHelp; ability to share that expertise with other writers
  • Thorough knowledge of MS Word
  • Experience working collaboratively with an engineering team, managing involvement of others in initial content creation and the review process
  • Familiarity with the software development process; Agile development experience a plus
  • Experience working with both co-located and remote teams


Bonus Skills

  • Experience in an endpoint security environment
  • Knowledge of HTML and CSS authoring, and graphics production and editing
  • Familiarity and comfort with source control systems


VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law. ​

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • ScalaLanguages
    • HTMLLanguages
    • D3JSLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen


Waltham HQ - 1100 Winter Street, Waltham Boston Location - 201 South Street, Boston

An Insider's view of VMware Carbon Black

What does career growth look like on your team?

We consider the Sales Development Representative Program an important first step in building out the foundation of a future leader. Whatever your first steps are at Carbon Black won’t be your last. Our program isn’t just about getting SDRs to be a good quota carrying rep; it’s also about helping them develop the next best step in their careers.


Director, Corporate Sales

How do you make yourself accessible to the rest of the team?

My leadership style is all about empowering my teams. I work in a way that is transparent and honest and want to help people achieve personal and professional goals. I want to foster technical abilities and make sure our people are keeping up with the leading edge technologies.


VP of Engineering & Operations

What are some social events your company does?

Our culture club, Life at CB, focuses on a range of events. From company parties, employee communities, and sports leagues to philanthropy and learning and development, there's a ton of ways we get together and grow.


Sr. Talent Brand Ambassador

What are VMware Carbon Black Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
In our Waltham HQ location.
Team workouts
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
For our Waltham HQ
Recreational Clubs
Relocation Assistance
For some roles, we will offer relocation assistance.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
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