JOB ID R1910237

CloudHealth by VMware is looking for a Sr. Technical Trainer to join our growing training team. The Technical Trainer will be part of the Customer Success organization and will deliver quality training to our client base resulting in strong client adoption and retention.  CloudHealth is a multi-cloud SaaS product that helps customers effectively utilize hybrid cloud environments.

The technical trainer is passionate about helping customers and channel partners get the most value from the CloudHealth platform by delivering and developing effective courses. We are looking for those with the skills and drive to have maximum impact on Customer Success KPIs.

Responsibilities 

• Deliver courses for customers and partners. Courses are most frequently delivered as virtual hands-on sessions that range from 1-3 hours. Occasional onsite training delivery may also be required. 

• Work cross-functionally to create course content that reflects current product functionality and industry best practices.

• Administer processes related to training including maintaining content in the learning management system, gathering student training data, scheduling courses, and ensuring customers are enrolled in the appropriate courses for their role.

Desirable Skills and Experience 

• 5+ years of experience delivering hand-on remote and in-person courses for technical products.

• Ability to translate technical material to customer business use cases.

• Self-starter, taking initiative and requiring minimal oversight.  This includes the drive to learn technical material that continuously updates with aggressive timelines.

• Knowledge of public clouds (Azure, AWS, GCP), cloud management, and data centers is a plus.

• Experience with course creation and management tools Camtasia, Storyline, LMS, etc.