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Senior Technical Writer

| Greater Boston Area

Business Summary:

The Business Operations team is responsible for supporting the CloudHealth by VMware Revenue team to deliver best-in-class BI, Data, and Analytic services to the business unit. The Team handles the day to day business operations including planning, performance reporting, process and policy standardization, people programs and communications.

A successful candidate will have excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. The Application Support Engineer will have a strong technical understanding of technology, including the various business process, systems and functional areas being supported.

A successful candidate will have a passion for making complex concepts easy for both co-workers and customers. You achieve this through the design, development, and delivery of highly engaging technical documentation in various formats: user guides, FAQs, animations, graphics, and videos. You are highly creative with a technical edge and want the opportunity to immerse yourself in an environment of learning and growth while partnering with smart professionals, working with the latest technology, and collaborating at a fast-moving company.

Job Role and Responsibility:

·Produce, update, and maintain high quality, customer-facing documentation for a deeply technical product used by enterprises and fast-growing technology companies.

·Deliver documentation in various formats: user guides, FAQs, animations, graphics, and videos.

·Work directly with product management, product marketing, engineering, customer success and external customers to ensure the documentation meets and exceeds customer needs.

·Be a subject matter expert in several business systems including Salesforce, Zuora, and Gainsight.

·Drive documentation as a product, prioritizing and managing both the content and its presentation.

·Be a key stakeholder in defining the vision, strategy, and roadmap for how the Business Operations Team will meet and exceed its customers’ documentation needs.

·Bring innovation and experimentation to product documentation.

·Develop trackable metrics to quantify the success of our execution and drive adjustments.

·Evaluate third-party technologies as required in support of the documentation strategy.

Required Skills:

  • A Bachelor’s degree in Computer Science or related technical field.
  • 3 to 5+ years experience of researching, writing, editing, and reviewing product documentation and/or content in support of a technical product.
  • 2 to 4+ years experience as a subject matter expert of a SaaS product.
  • Proven ability to work across an organization, with strong communication and influence skills.
  • Experience doing content audits, metadata management, and search-engine optimization.
  • Familiarity with JIRA and Confluence
  • Familiarity with HTML, CSS, and JavaScript.
  • Familiarity with Markdown; static site generators like Jekyll, Hugo, or Middleman; and GitHub is a strong plus.
  • Familiarity with SaaS products, such as Salesforce, Zuora, or Gainsight, is a strong plus.
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • PlayFrameworks
    • Ruby on RailsFrameworks
    • CassandraDatabases
    • HiveDatabases
    • MySQLDatabases
    • RedisDatabases


100 Summer Street, 20th Floor, Boston, MA 02110

An Insider's view of CloudHealth by VMware

What are some social events your company does?

CHT offers a lot of social events throughout the year! Some of the more popular events are the Happy Hours we run usually every month or so. Every once in a while, we add in something extra to them as well. For example, one Happy Hour doubled as a Trivia Night and last month we had karaoke, which ended up being a huge hit.

Stephanie Regan

Administrative Assistant

How do you collaborate with other teams in the company?

Building the best platform to solve our customers’ challenges is truly a team effort. Everyone at CloudHealth has a unique perspective on how we deliver value to our customers, so it’s always important for engineering to collaborate with other teams.

Devin Nguyen

Software Engineer

How has your career grown since starting at the company?

When I first joined CloudHealth, I traveled the world as a Solution Architect to learn what our customers need. Now I’m able to apply that knowledge to our platform’s development as a Product Owner. As CloudHealth grows, I will directly influence our product’s future while taking my career in a new and exciting direction.

Chris Jacob

Product Owner

How do you make yourself accessible to the rest of the team?

Equally as important to being accessible is being approachable. Putting CHT employees’ needs before our own and having the understanding that the teams success and career progression is a direct reflection of the work and enablement we provide. Being accessible to everyone at all levels creates the synergy we need to be successful.

Ryan Policella

Director of Sales Development

What’s the vibe like in the office?

The great thing about CloudHealth is knowing that you are working with an ambitious and hard working group of passionate people who are always willing to collaborate and help one another with the challenges we encounter every day. The atmosphere at the office is easy going but fast paced. We work hard and still know how to have fun.

Gabriela Veloz

Account Executive, LATAM

What are CloudHealth by VMware Perks + Benefits

Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies

Additional Perks + Benefits

Everyone here has a chance to learn and develop professionally as the company continues to grow. We pride ourselves in giving employees the opportunity to build their career -- the rest is up to them. For example, one of our early hires started here as an intern, and now he’s spearheading the expansion of our London sales team. It just goes to show how far commitment and dedication will take you!

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