Senior Content Designer

| Cambridge
Company Description
What’s it like to work at Quick Base? Well, our company, our market and our customers are growing fast. This means all Quick Base employees are engaged in interesting and challenging work, we have the opportunity to try new and different things and lots of room for career advancement (1/3 of our employees are in a new role from 1 year ago!). We work with exceptional colleagues and foster an environment that empowers those closest to the work to make decisions and provide each other the support to move quickly and learn as we go. Quick Base combines the excitement and pace of a startup with the stability and work/life balance of a market leader. Find out if Quick Base is for you!
 
Senior UX Content Designer
Quick Base’s product organization is looking for a Senior UX Content Designer to lead the content design and strategy for a software platform that empowers our customers to create mission-critical apps for their business. The ideal person for this role will be an experienced content strategist who uses data and insights to optimize in-product and help content for our user personas. 
 
You’ll partner with product teams and product management to design in-product guidance patterns, then you’ll coach engineers and other designers on how to leverage that system to develop UI copy that is relevant, clear, and meaningful. By building strong relationships with our sales, marketing, and customer success partners, you’ll also outline a strategy for how we communicate with users and prospects in product. 
 
What We'd Like From You:
  • 7+ years of UX content strategy, including writing experience for digital products and interactions.
  • An expert in content design, with demonstrated experience in establishing and executing content strategy in software.
  • Experience writing help documentation and with content management systems for serving up documentation.
  • Extensive experience working with visual and interaction designers as well as engineers and PMs on agile teams.
  • A curious self-starter who isn't afraid of ambiguity and is eager to find opportunities and solve for them by leveraging user insights and data.
  • Able to build meaningful relationships across multidisciplinary teams to cultivate empathy, while also moving a team forward.
  • Willing to regularly reflect on their work, and continuously strive for better ways of communicating, coaching, and learning.
What This Role Has In Store:
  • Know our product and users inside and out, prioritize work where our team can have the most impact, and connect your content decisions to user outcomes and business goals.
  • Drive the content strategy of in-product guidance using Pendo, as well as our user documentation in our online help.
  • Use data and research to develop a strong understanding of customers’ pain points–and use content design and clear writing to elegantly solve them.
  • Contribute to a voice, tone, and style guide and work with interaction and visual designers to create patterns for our design language.
  • Communicate your ideas and UX best practices to successfully convince, motivate, and inspire stakeholders.
  • Partner with others who develop content in other parts of the user journey—marketing for example—so that we can provide a consistent narrative that aligns with the Quick Base brand.
  • Coach designers, product managers, and engineers to write content that brings clarity and confidence to users.
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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • Proprietary Data Store (C++ Compiler 11-17)Databases

Location

Accessible by car or MBTA busses and T!

An Insider's view of Quick Base

What's something quirky about your company?

Something quirky about Quick Base is for sure, Waffle Wednesday. Every Wednesday you can expect to see 20+ people gathered in the kitchen anxiously awaiting their hot, made-to-order waffle in the morning. This time allows for a relaxed morning and the opportunity to get to know all of the other waffle-lovers and new employees at QB!

Emily

Growth Marketing Co-op

What's the biggest problem your team is solving?

Bringing the power of business automation and the “drag and drop” ease of integration between software systems to our platform. Our mission is to deliver an easy to use, scalable, performant and secure solution to business users and empower them to automate their processes quickly and effectively.

Armelle

Director, Software Engineering

How does the company support your career growth?

Growth and Quick Base have almost been synonymous to me. The learning has not stopped since the day I stepped into the interview. Perfecting my skills when I was in sales development has led me to success as an Account Executive. Quick Base's focus on learning has made me a true sales professional.

German

Account Executive, Small Business

What is your vision for the company?

Our platform allows people to reshape how they work without getting caught up in the pitfalls of IT. We help to unleash people’s creativity with a concept referred to as Citizen Development. I see Quick Base leading the next transformation of the workforce by being the biggest and best Citizen Development platform.

George

Chief Revenue Officer

What are some things you learned at the company?

I've learned that cross functional collaboration is key. Taking chances and jumping at opportunities is critical, but above all else, go with your gut!

Shannon

Account Executive, Enterprise

What are Quick Base Perks + Benefits

Quick Base Benefits Overview

• We offer comprehensive medical, dental and vision plans that start day 1 of employment.
• The Quick Base 401k plan includes a match of 125% up to 6% of contributions, with a $10,000 annual maximum.
• We subsidize pre-tax commuting expenses up to $84.50/month.
• Fun perks such as a cold brew keg, snacks, Waffle Wednesdays, etc.
• Through our Quick Base Cares program, employees can take up to 4 days per year (paid) to partner with non-profit organizations to make a positive impact where we work and live.
• To motivate employees to stay or get active, we provide a Wellness Benefit where we reimburse up to $650 per year.
• Our Tuition Assistance Program offer employees reimbursement up to $5,000 per year for their continued career development.

Culture
Volunteer in local community
Our Quick Base Cares Committee provides volunteer opportunities for our employees, from food drives to cleaning up a local park. Our team logged 1400+ hours of volunteer time last year!
Friends outside of work
Intracompany committees
We have a cross-functional committee, the Joy Division, which hosts fun events and offers new ways to hang out with our fellow Quick Basers. Our latest is a kickball league starting up this April!
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
The Quick Base 401k plan includes a match of 125% up to 6% of contributions, with a $10,000 annual maximum.
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Quick Base hosts an annual family picnic that includes a BBQ, bouncy houses, games, face painting and a shaved ice truck!
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Recreational Clubs
We currently host a Game Night, Book Club, and Kickball League, and are always up for a new club or team!
Fitness Subsidies
We offer a Wellness Benefit reimbursable up to $650/year for eligible expenses, such as a gym membership, race entry fees, a bike, and much more. Our Cambridge office also has a free gym onsite.
Professional Development Benefits
Tuition Reimbursement
Lunch and learns
Quick Base encourages employees to show off their skills or a new project to other QBer's via a Lunch and Learn.
Promote from within
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